Melika Dehbozorgi
Thornhill,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
RECEPTIONIST AND OFFICE MANAGER ASSISTANT
Chartwell Gibson Retirement Residence
10.2021 - Current
- Utilized problem solving skills to identify solutions for various issues related to concierge duties
- Managed the day-to-day operations of the concierge desk
- Answered phone to make reservations, take and distribute messages, or redirect calls
- Managed incoming calls from customers seeking information or assistance
- Handled all guest inquiries in a polite and efficient manner
- Greeted and welcomed guests to the home with a friendly and professional attitude
- Recorded guest comments or complaints, referring customers to managers when necessary
- Trained new staff members by offering constructive feedback to enhance productivity of new hires
- Completed bi-weekly payroll for salaried and hourly employees
- Resolved payroll discrepancies in a timely manner with excellent customer service skills
- Audited and processed employee time sheets, maintained payroll records, and responded to inquiries
- Maintained payroll information by collecting, calculating, and entering data into payroll system
- Generated reports on payroll data to ensure accuracy of information
- Communicated clearly and effectively with employees regarding payroll policies, deductions, and benefits
NAIL TECHNICIAN
Mahbanoo Beauty Spa
06.2020 - 11.2022
- Evaluated the condition of the client's nails and advised clients on proper nail care and suitable nail care treatments
- Recommended various nail designs and nail art to clients
- Handled all aspects of customer service, including greeting customers, answering questions, and providing advice on product selection
- Maintained a clean and hygienic work environment by adhering to safety protocols
- Scheduled, reserved, and booked appointments for clientele for nail and spa services
COVID TESTER AND SCREENER AND RECEPTIONIST
Soumi Koti Nursing Home
08.2021 - 04.2022
- Performed screening and testing on all visitors, residents, staff, caregiver and contractors coming into the home by following all provincial and federal government covid-19 guidelines
Education
PRE-HEALTH PATHWAY (Certificated) -
George Brown College
12.2023
HIGH SCHOOL DIPLOMA -
OAT Education
06.2020
Skills
- Fluent in English and Persian (Read, written and spoken)
- Proficient in MS Office (Word, Excel, Power Point)
- Excellent interpersonal and communication skills
- Excellent customer service
- Reliable and professional
- Front Desk Operations
Certification
Pre-Health Pathway Certificate
Timeline
RECEPTIONIST AND OFFICE MANAGER ASSISTANT
Chartwell Gibson Retirement Residence
10.2021 - Current
COVID TESTER AND SCREENER AND RECEPTIONIST
Soumi Koti Nursing Home
08.2021 - 04.2022
NAIL TECHNICIAN
Mahbanoo Beauty Spa
06.2020 - 11.2022
PRE-HEALTH PATHWAY (Certificated) -
George Brown College
HIGH SCHOOL DIPLOMA -
OAT Education
Pre-Health Pathway Certificate
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