Summary

Overview

Work History

Education

Skills

Languages

Cooking

Cleaning

Timeline

Meliha Bozan

Kitchener,ON

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4

4

years of professional experience

Work History

Dessert Server

Coffee Shop Restaurant

01.2020 - 03.2022

Developed a deep knowledge of ingredients used in each dish which allowed me to address dietary restrictions confidently.
Trained new dessert servers in proper serving techniques, company policies, and customer service best practices.
Proactively up-sold premium dessert options, leading to an increase in average check size for the establishment.
Built rapport with repeat customers through attentive service and genuine enthusiasm about the offered desserts selection.
Consistently exceeded performance targets set by management for upselling promotions and special offers on desserts.
Provided exceptional customer service, addressing inquiries or concerns promptly and professionally.

Clothing Store

Clothing Store

04.2018 - 01.2019

Addressed customer complaints promptly, ensuring resolution and minimizing negative impact on the business.
Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
Increased sales by implementing effective merchandising strategies and managing store inventory.
Improved customer satisfaction through exceptional service and quick response to inquiries.
Achieved monthly sales targets consistently by motivating staff and implementing strategic promotions.
Reduced employee turnover rates with effective communication, regular feedback sessions, and promoting a positive work environment.

Education

High School Diploma -

Emine Gozu

Syria

06.2008

Skills

Excellent customer service
Strong Communication Skills
Patience and Empathy
Cleanliness and sanitation
Food Preparation
Product Promotion

Strong Work Ethic
Food safety practices
Allergy awareness
Exceptional customer service
Cash Handling
Safe Food Handling

Languages

English

Elementary

Arabic

Native or Bilingual

Turkish

Native or Bilingual

Cooking

Alongside my professional achievements, I am deeply passionate about cooking, a hobby I've nurtured for years. Exploring diverse cuisines and experimenting with ingredients fuel my creativity in the kitchen. Whether hosting gatherings or exploring new recipes, cooking provides me with fulfillment and underscores my adaptability and pursuit of excellence.

Cleaning

I am also dedicated to maintaining a clean and organized environment. Cleaning is not just a chore for me; it's a satisfying ritual that allows me to create a space conducive to productivity and well-being. I take pride in efficiently managing household tasks, from decluttering to deep cleaning, ensuring that every corner is pristine and welcoming. This commitment to cleanliness reflects my attention to detail, discipline, and ability to create harmonious surroundings conducive to both work and relaxation.

Timeline

Dessert Server

Coffee Shop Restaurant

01.2020 - 03.2022

Clothing Store

Clothing Store

04.2018 - 01.2019

High School Diploma -

Emine Gozu