Melida Moscoso
Ottawa,ON
Summary
Proven to excel in document preparation and confidentiality handling, I significantly enhanced office efficiency at Henry Larsen Elementary School. My leadership abilities and adept verbal communication fostered a collaborative environment, leading to a notable increase in operational productivity.
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Office Assistant
Henry Larsen Elementary School
01.2024 - 10.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Office Assistant
Broadview Public School
01.2022 - 01.2023
- Conducted research as needed to support decision-making processes within an office environment.
- Managed expense reports accurately for timely reimbursement of staff expenses incurred during business activities.
- Contributed to a positive office environment by maintaining cleanliness and organization throughout the workspace.
- Handled confidential information discreetly, maintaining trust within the workplace.
- Managed reception area, greeting clients professionally and directing them to appropriate staff members.
- Supported team members with various administrative tasks, promoting collaboration and efficiency.
Office Assistant
OCDSB
01.2022 - 01.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
Early Learning Assistant Extended Day Program
Robert Hopkins Public School
12.2020 - 01.2022
- Lunch Monitor and Breakfast Program Assistant, Emergency Kinder, and EA replacement
- Provide general supervision and monitoring of students during nutrition breaks
- Assist students in opening lunch containers and clean tables after eating
- Also, assistance with the arrival/dismissal of students, supervision during recess, and supervision in kindergarten classrooms
- Assist the breakfast program in the preparation of lunch and keep food in proper hygiene
- Taking care of the needs and tastes of each student
Industrial Dining Room Quality Responsible
Woco Group
01.2016 - 01.2018
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained up-to-date knowledge of menu offerings, including ingredients, preparation methods, allergens, and dietary restrictions for clear communication with guests.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
- Handled high-pressure situations calmly, ensuring smooth operations during peak hours and special events.
Continuing Education Instructor
The Autonomous University of Queretaro
01.2014 - 02.2015
- Adapted teaching methods and instructional materials to meet students' varying needs and interests
- Instructed through lectures, discussions, and demonstrations in one or more areas of English as a subject matter
- Establish clear objectives for all lessons, units, and projects, and communicate these objectives to students
- Worked with students of all ages in the area
- Taught proper techniques and skills to students
- Researched and reviewed materials for all student handouts
Teacher of Elementary School Of Food and Healthy Project
The Ministry of Health
01.2014 - 02.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
Nutritionist
Owner
01.2013 - 01.2018
- Educated clients on the importance of proper nutrition and provided guidance for healthier food choices.
- Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
- Monitored client progress and adjusted nutrition plans as needed, ensuring optimal results and satisfaction.
- Conducted nutritional assessments and identified areas for improvement, resulting in better health outcomes for clients.
- Educated clients about the long-term health benefits of balanced diets and exercise programs.
Teacher and Nutritionist
Tecmilenio University
01.2014 - 01.2016
- Earned high marks for the quality of classroom teaching, lesson plans and instructional materials used in teaching Health and Wellness
- Developed innovative approaches that were held as model standards for meeting district goals in technology integration across the curriculum, experiential learning and diversity areas
- Became a “first-to-call” resource in the current substitute teaching role, typically working four days per week
- Personally requested by many full-time teachers to take over their classrooms during absences
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Pediatric Nutritionist
Hospital of Children and Women's Specialties
01.2013 - 01.2014
- Nutritionists in various Health Centers provide nutritional care (nutritional assessment and development of eating plans for children, adolescents, and adults)
- Assessed the nutritional needs of special populations, such as pregnant women or older adults, and provided tailored recommendations for optimal health maintenance.
- Developed educational materials and conducted workshops promoting healthy eating habits and disease prevention through proper nutrition.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Conseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
- Collaborated with physicians and healthcare personnel to determine the nutritional needs and diet restrictions of clients.
- Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
- Created and prepared visual aids, manuals, and other materials for teaching.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping, and use by other medical professionals.
- Reduced the prevalence of malnutrition in a community clinic setting by designing and implementing targeted intervention strategies.
- Enhanced patient recovery times by collaborating with medical teams to develop post-surgery meal plans that supported healing processes.
- Provided medical nutrition therapy to individuals and groups with chronic illnesses.
- Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
- Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
Executive Assistant to the CEO
National Research Metrology Center
01.1998 - 01.2006
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for the executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Improved office efficiency by implementing new filing systems and document management processes.
Assistant of Continuing Education Director
Universidad del Valle de Mexico
01.1993 - 01.1997
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
Education
BACHELOR´S - NUTRITION
UNIVERSIDAD DE VALLE DE ATEMAJAC, UNIVA
Mexico01.2012
Diploma - Executive Assistant
UNIVERSIDAD DEL VALLE DE MEXICO
Mexico01.1992
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- File Organization
- Database entry
- Confidentiality handling
- Word Processing
- Office Supply Management
- Reception Management
- Leadership and supervision
- Proofreading
Training
- Nonviolent Crisis Intervention Training, 01/01/22, Crisis Prevention Institute CANADA
- Behaviour Management System Training (BMS), 01/01/22, CANADA
- Food Handler Certification, 01/01/20, Food Safety Training-CANADA
- First Aid and CPR Certificate, 01/01/20, CANADA
- Certified in Prescription of Ketogenic Diet, 01/01/18, Monter University-MEXICO
- Diploma in Nutrition Specialized in Surgery for Obesity, 01/01/15, MEXICAN COLLEGE OF SURGERY FOR OBESITY AND METABOLIC DISEASES
- Master’s Degree in Human Nutrition, 01/01/14, UNIVERSIDAD AUTONOMA DE QUERETARO
- Bachelor's in Nutrition, 01/01/12, UNIVERSIDAD DE VALLE DE ATEMAJAC, UNIVA
- Executive Assistant Diploma, 01/01/92, UNIVERSIDAD DEL VALLE DE MEXICO
References
- Ms. REBECCA RYAN, Vice Principal, Maple Ridge Elementary School, Ottawa, ON, (613) 668-8775
- Ms. Rose Sharpe, Office Administrator, Henry Larsen Elementary School, Ottawa, ON, (613) 229-4420
- Ms. BRIGID BERRY, Extended Day Program Supervisor, Ottawa Carleton District School Board, Ottawa, ON, (613) 883 41 21
Languages
English
Full Professional
Certification
- CPR/AED Certification
- Nonviolent Crisis Intervention Training. Crisis Prevention Institute
- Behaviour Management System Training (BMS)
Timeline
Office Assistant
Henry Larsen Elementary School
01.2024 - 10.2024
Office Assistant
Broadview Public School
01.2022 - 01.2023
Office Assistant
OCDSB
01.2022 - 01.2023
Early Learning Assistant Extended Day Program
Robert Hopkins Public School
12.2020 - 01.2022
Industrial Dining Room Quality Responsible
Woco Group
01.2016 - 01.2018
Continuing Education Instructor
The Autonomous University of Queretaro
01.2014 - 02.2015
Teacher of Elementary School Of Food and Healthy Project
The Ministry of Health
01.2014 - 02.2015
Teacher and Nutritionist
Tecmilenio University
01.2014 - 01.2016
Nutritionist
Owner
01.2013 - 01.2018
Pediatric Nutritionist
Hospital of Children and Women's Specialties
01.2013 - 01.2014
Executive Assistant to the CEO
National Research Metrology Center
01.1998 - 01.2006
Assistant of Continuing Education Director
Universidad del Valle de Mexico
01.1993 - 01.1997
- CPR/AED Certification
- Nonviolent Crisis Intervention Training. Crisis Prevention Institute
- Behaviour Management System Training (BMS)
BACHELOR´S - NUTRITION
UNIVERSIDAD DE VALLE DE ATEMAJAC, UNIVA
Diploma - Executive Assistant
UNIVERSIDAD DEL VALLE DE MEXICO
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