Melinda Baloc
Abbotsford
Summary
I am an upbeat and action-oriented Workforce Analyst exceeding performance expectations. Excelling in data analysis, I have a keen eye for detail, locating discrepancies and making recommendations or finding solutions. I often make recommendations for optimizing processes for efficiency. Using creative and strategic staffing solutions, I manage complex schedules for the Credit Solutions team. In early 2020, I supported significantly to aid staff in the technological switch over to working from home and am still considered a subject matter expert in resolving technical issues. In mid 2020, showcased my workforce management knowledge as part of Aspect upgrade team. I enjoy contributing to a positive work environment and actively participate in team meetings and training.
Overview
18
18
years of professional experience
Work History
Workforce Analyst
Vancity Credit Union
07.2007 - Current
- Excellent skills for investigating issues, drawing attention to inconsistencies, and identifying gaps in processes.
- Years of experience using Aspect, Genesys, Audiocodes, Teams, iGel, Citrix, Sharepoint and PowerBI. Some experience troubleshooting Cisco phones.
- Leads the staffing coordination of the Credit Solutions team.
- Share the lead in the detailed payroll creation and submission for the MSC and Visa on strict deadline.
- Work with management to develop strategic and tactical plans to meet different requirements.
- Collaborated cross-functionally to identify real-time staffing needs, ensuring optimal resource allocation across departments.
- Resolves staff issues promptly including on an on-call basis.
- Create reports and communicate detailed explanation.
- Teamwork and collaboration across multiple lines of business.
Education
Certificate in Personal Financial Planning -
British Columbia Institute of Technology
01-2011
Business Administration
Kwantlen Polytechnic University
01-2006
Skills
- Resolving issues technical, payroll and scheduling issues
- Advanced data collection analysis and investigation
- Investigating inconsistencies and recommending efficiencies
- Scheduling creation, optimization and maintenance
- Report creation and communication
- Excels in a fast-paced and multi-taking environment
- Strong communication skills with a Quality Evaluation score of over 98%
Languages
Timeline
Workforce Analyst
Vancity Credit Union
07.2007 - Current
Certificate in Personal Financial Planning -
British Columbia Institute of Technology
Business Administration
Kwantlen Polytechnic University
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