Melissa María Vindas Montero
Sun Peaks,BC
Summary
Highly trained Chef de Partie with solid background ensuring successful daily operation of multiple establishments. Formal training and education in culinary studies.
Detail-oriented Chef de Partie with experience working in different restaurants. Known for attention to detail, love of food and extensive knowledge of culinary arts. Trained in diverse equipments and technics in cuisine.
Ability to lift 50 pounds, carry 50 pounds and push and pull 100 pounds of force.
Ability to work in the presence of loud background noise.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Chef De Partie
Sun Peaks Grand Hotel & Conference Centre
09.2022 - Current
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
- Rotated stock to use items before expiration date.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Improved customer satisfaction by attentively addressing dietary restrictions and special requests.
- Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
- Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
- Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.
Junior Sous Chef
Pine Cay Meridien Club
06.2022 - 08.2022
- Prepped daily menu items to quickly deliver upon request.
- Oversaw cleanliness of each station in kitchen.
- Maintained inventory records and updated ordering systems regularly to ensure adequate stock levels based on anticipated demand.
- Planned and directed high-volume food preparation in fast-paced environment.
- Accelerated service times by efficiently organizing mise en place during busy shifts without sacrificing the quality of the final product.
- Ordered new ingredients and supplies to meet expected needs.
- Supported executive chef in menu development, resulting in diverse and innovative culinary offerings that attracted new clientele.
2nd Cook
Sun Peaks Grand Hotel & Conference Centre
12.2020 - 12.2021
- Contributed to positive team dynamics by effectively communicating with coworkers and supporting their needs during busy shifts.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Streamlined ingredient procurement process by establishing strong relationships with local vendors.
- Worked closely with the front-of-house team to address customer inquiries or concerns swiftly.
- Participated in special events catering, showcasing culinary skills and contributing to successful functions beyond the restaurant setting.
Private Chef & 2nd Cook
Chef 4U Guanacaste
12.2018 - 05.2020
- Worked closely with clients regarding their nutritional goals and implemented meal plans accordingly.
- Adapted quickly to last-minute changes in menu requests or guest counts without sacrificing quality or presentation standards.
- Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
- Maintained a clean and organized kitchen workspace, adhering to strict sanitation guidelines and safety protocols.
- Plan and organized workload
- Coordinated with event planners during large gatherings or parties, ensuring seamless service and guest satisfaction.
- Collaborated with other household staff to provide seamless services for clients, fostering a positive work environment.
Inspector of Laws and Regulations
Caja Costarricense Del Seguro Social
09.2015 - 10.2018
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
Administrative Assistant Manager
Caja Costarricense Del Seguro Social
07.2010 - 09.2015
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Opened, sorted and distributed incoming messages and correspondence.
- Managed executive calendars to strategically coordinate meetings and appointments.
Collections Agent
Hotel Fiesta De Playa, S.R.L
08.2008 - 03.2010
- Costumer service for the owners of the time-share members of the hotel.
- Processed payments and applied to customer balances of the contract.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Customer Service Executive
Servicorp
04.2007 - 02.2008
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Education
Professional Cooker - Professional Cook
CTS Gastronomy School
San Jose, Costa Rica12.2018
Licenciatura - Business Administration Emphasis On Finance
Universidad Latina De Costa Rica
San Jose, Costa Rica05.2013
Bachelor of Public Relations -
Universidad Interamericana De Costa Rica
Heredia, Costa Rica09.2008
Skills
- Food allergy understanding
- Knife Skills
- Food presentation
- Hospitality
- Nutrition Principles
- Quality Control
- Training and mentoring
- Customer Service
- Administrative Support
- Microsoft Office
Languages
English
Professional Working
Portuguese
Elementary
Spanish
Native or Bilingual
Barista Course
Basic barista learning
Introductory experience in all areas of the coffee value-added chain, from production, processing, cupping, roasting, marketing, preparation. Customer service, infusion methods, espresso, latte art, basic Italian style menu.
Course contents:
History of coffee
Infusion methods
Espresso-based drinks
Milk frothing and application
Cupping
Maintenance of a coffee station (equipment and machines)
Timeline
Chef De Partie
Sun Peaks Grand Hotel & Conference Centre
09.2022 - Current
Junior Sous Chef
Pine Cay Meridien Club
06.2022 - 08.2022
2nd Cook
Sun Peaks Grand Hotel & Conference Centre
12.2020 - 12.2021
Private Chef & 2nd Cook
Chef 4U Guanacaste
12.2018 - 05.2020
Inspector of Laws and Regulations
Caja Costarricense Del Seguro Social
09.2015 - 10.2018
Administrative Assistant Manager
Caja Costarricense Del Seguro Social
07.2010 - 09.2015
Collections Agent
Hotel Fiesta De Playa, S.R.L
08.2008 - 03.2010
Customer Service Executive
Servicorp
04.2007 - 02.2008
Professional Cooker - Professional Cook
CTS Gastronomy School
Licenciatura - Business Administration Emphasis On Finance
Universidad Latina De Costa Rica
Bachelor of Public Relations -
Universidad Interamericana De Costa Rica
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