Summary
Overview
Work History
Education
Skills
Timeline
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MELESIA MORRISON

TORONTO,ON, ONT

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Down to earth personality, creative mindset, adaptability and determination allows to take on challenges. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

14
14
years of professional experience

Work History

Community Youth Worker

Breaking The Cycle
05.2022 - 04.2023
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Provided key emotional support to special needs youth.
  • Supported and mentored students in developing skills to become successful in community.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained accurate records of programs and services.

Delivery Associate

Food Share Canada
10.2018 - 04.2019
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Delivered packages to customer doorsteps and business offices.

Customer Service Representative

Colossus Cinemas
05.2009 - 02.2014
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.

Education

Bachelor of Arts - FILM AND TELEVISION

Toronto Film School
Toronto, ON
05.2021

BBA - Business Administration

Humber College
Toronto, ON
05.2018

Associate of Arts - General Arts

Humber College
Toronto, ON
05.2016

Skills

  • Effective Scheduling
  • Positive Rapport-Building
  • Effective Customer Communication
  • Engaging with Diverse Customers
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Goal-Driven
  • Exceeding Customer Expectations
  • Complex Problem-Solving

Timeline

Community Youth Worker

Breaking The Cycle
05.2022 - 04.2023

Delivery Associate

Food Share Canada
10.2018 - 04.2019

Customer Service Representative

Colossus Cinemas
05.2009 - 02.2014

Bachelor of Arts - FILM AND TELEVISION

Toronto Film School

BBA - Business Administration

Humber College

Associate of Arts - General Arts

Humber College

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MELESIA MORRISON