Summary
Overview
Work History
Education
Skills
Certifications And Specialized Training
Languages
References
Timeline
Generic

Melena Yohannes

Toronto,Ontario

Summary

Dynamic hospitality management professional with extensive experience in client assistance and conflict resolution. As Owner & Executive Chef at Milu's catering.

Overview

10
10
years of professional experience

Work History

Certified Post Partum Doula

Self employed
Toronto, Canada
01.2022 - Current
  • Delivered empathetic care and emotional encouragement to postpartum clients.
  • Researched local services available to meet the needs of each particular family.
  • Provided resources to families regarding postpartum depression, infant feeding choices, parenting classes.
  • Supported partners or family members with non-medical comfort measures such as massage therapy or aromatherapy.

Owner & Executive Chef

Milu's Catering
Toronto, Canada
01.2020 - Current
  • Founded and directed a thriving catering business, handling all operational facets.
  • Created custom menus to meet diverse dietary needs and cultural tastes.
  • Ensured compliance with food safety and sanitation standards, achieving multiple certifications.
  • Managed client interactions and disputes with effective solutions.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.

Chef

Fring’s
Toronto, Canada
08.2015 - 08.2016
  • Reputable restaurant under the ownership of renowned Chef Lee & Drake.
  • Provided top-tier VIP customer service at an upscale restaurant owned by Chef Lee & Drake.
  • Directed workflow of an 8-person kitchen staff to achieve seamless culinary operations.
  • Ensured operational standards met regulatory health requirements.
  • Managed high-stress scenarios with ease, consistently achieving VIP guest satisfaction.
  • Curated personalized experiences for celebrities including Drake, The Raptors, and Rihanna.

Education

Post-Degree Certificate - Film & Multiplatform Storytelling

Humber College
Toronto
04-2020

Culinary Management Nutrition -

George Brown College
Toronto
04-2015

Skills

  • High-Quality Client Assistance
  • Collaborative Teamwork
  • Crisis Management Training
  • Hospitality Management
  • Diversity Engagement
  • Customer service
  • Health and safety
  • Problem solving
  • Food and beverage preparation
  • Multilingual skills
  • Catering operations
  • Inventory management
  • Catering services

Certifications And Specialized Training

  • First Aid/CPR & AED
  • Smart Serve Certification (Alcohol handling & responsible service)
  • WHMIS (Workplace Hazardous Materials Information System)
  • HACCP (Hazard Analysis & Critical Control Points) (Advanced food safety & quality control)
  • Food Safety & Advanced Sanitation

Languages

German
Native/ Bilingual

References

References available upon request.

Timeline

Certified Post Partum Doula

Self employed
01.2022 - Current

Owner & Executive Chef

Milu's Catering
01.2020 - Current

Chef

Fring’s
08.2015 - 08.2016

Post-Degree Certificate - Film & Multiplatform Storytelling

Humber College

Culinary Management Nutrition -

George Brown College

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Melena Yohannes