M. Elena Duarte
Whittier,CA
Summary
Detail-oriented Escrow Officer with a strong track record in managing complex transactions and ensuring compliance. Known for exceptional teamwork and problem-solving skills, driving efficient closing processes.
Overview
29
29
years of professional experience
Work History
Escrow Officer
Fidelity National Title Co
Long Beach, CA
12.2002 - Current
- Managed escrow transaction processes to guarantee compliance with regulatory requirements and internal guidelines.
- Executed thorough document preparation and review to uphold standards of accuracy and completeness during real estate closings.
- Coordinated efforts with lenders, agents, and clients to address challenges and enhance efficiency in closing transactions.
- Mentored junior staff on escrow procedures to elevate team performance and service quality.
- Oversaw complex escrow accounts, ensuring accurate fund disbursement and adherence to deadlines.
- Implemented best practices for risk management within escrow operations, minimizing potential liabilities.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Communicated requirements and title exception information to clients.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Followed-up on status of releases, policies, and return of recorded documents.
- Implemented efficient workflow procedures which resulted in faster completion of escrow transactions.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Manager
AMC Mechanical Comapny
Pasadena, CA
04.1998 - 11.1999
- Streamlined communication protocols, resulting in improved collaboration among team members, property owners and owner of business.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
- Successfully managed Accounts payable, Accounts receivable, Quarterly EDD Reports, and Payroll .
Police Service Representative (911 Operator)
Los Angeles Police Department
Los Angeles, CA
06.1997 - 04.1998
- Dispatched peace officers to the public, as needed, enhancing public trust and satisfaction with law enforcement services.
Education
High School Diploma -
Adult & Community Education Fine Arts Center
Baldwin Park , CA Computer Skills, QuickBooks, Microsoft Word, Excel -
IADE
El Monte, CASkills
- Title document review
- Notary public certification
- Recent Programs worked: Outlook, Softpro, Impact, Simon, Smartview, Microsoft Word
- Closing process expertise
- Teamwork
- Problem-solving
- Third Party Funds handling
- Multitasking
- Professional and Reliable
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Escrow Officer
Fidelity National Title Co
12.2002 - Current
Manager
AMC Mechanical Comapny
04.1998 - 11.1999
Police Service Representative (911 Operator)
Los Angeles Police Department
06.1997 - 04.1998
High School Diploma -
Adult & Community Education Fine Arts Center
Computer Skills, QuickBooks, Microsoft Word, Excel -
IADE