Meleesa George
Scarborough,ON
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Strong computer skills in networking, troubleshooting and Microsoft administration. Comprehensive knowledge of different operating system and system security. Proven skill in resolving problems quickly on first call.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Concentric
11.2023 - 01.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Technical Support Advisor
Kelly Services
08.2022 - 09.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Diagnosed and resolved issues including internet connectivity, data sharing, email, application issues, data synchronization, hardware and software issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with customers to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Recorded and maintained relevant notes for each customer and work order.
- Delivered remote assistance for technical issues using screen sharing using bomgar.
Customer Service Representative
Loblaws
01.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained high satisfaction ratings by completing order quickly and making food selections for customers.
- Handling queries and concerns in a professional manner.
- Attention to detail and high level of accuracy in task handling,
- Located and corrected data entry errors and reported them to management.
Education
Information Technology - Computer Networking
Seneca College of Applied Arts And Technology
04.2022
Skills
- Active Directory
- Linux and windows
- Microsoft Office
- SQL
- System Security
- Networking knowledge
- Microsoft Windows Server
- Technical support and troubleshooting
- Problem-solving
- TCP/IP
Timeline
Technical Support Representative
Concentric
11.2023 - 01.2024
Technical Support Advisor
Kelly Services
08.2022 - 09.2023
Customer Service Representative
Loblaws
01.2021 - 03.2022
Information Technology - Computer Networking
Seneca College of Applied Arts And Technology
Similar Profiles
Laura LottLaura Lott
Accounts Payable Specialist at ConcentricAccounts Payable Specialist at Concentric
Brandon HoweBrandon Howe
Field Service Technician at ConcentricField Service Technician at Concentric
Michael FaikoiaMichael Faikoia
Secured Space Coordinator at ConcentricSecured Space Coordinator at Concentric
Terry FloydTerry Floyd
Client Development Coordinator at ConcentricClient Development Coordinator at Concentric
Swathi Shree Lokesh ReddySwathi Shree Lokesh Reddy
Retail Associate & Cashier at No FrillsRetail Associate & Cashier at No Frills