Summary
Overview
Work History
Education
Skills
Timeline
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Meleesa George

Toronto,ON

Summary

Resourceful professional with successful track record in developing innovative web designs and features. Possesses solid knowledge of HTML, CSS, JavaScript and Bootstrap with ability to quickly learn new technologies. Demonstrated success in identifying and resolving complex code issues.

Overview

4
4
years of professional experience

Work History

Front End Developer Inter

Luminar Technolab
01.2024 - Current
  • Streamlined codebase by refactoring HTML, CSS, and JavaScript for improved performance and maintainability.
  • Sufficient experience in developing web applications using a complete web framework.
  • Proficient in the use of third-party libraries and tools with REACTJS and Angular web development framework.
  • Experienced in developing responsive, dynamic and. scalable web and mobile application development.
  • Assisted in debugging issues promptly by identifying root causes and implementing appropriate solutions, minimizing downtime for end-users.
  • Conducted thorough code reviews for peers, providing constructive feedback while maintaining a supportive atmosphere conducive to learning growth opportunities.

Technical Support Advisor

Concentrix
06.2022 - 01.2024
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Diagnosed and resolved issues including internet connectivity, data sharing, email, application issues, data synchronization, hardware and software issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Followed up with customers to verify optimal customer satisfaction following support engagement and problem resolution.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Recorded and maintained relevant notes for each customer and work order.
  • Delivered remote assistance for technical issues using screen sharing using safeview and bomgar.

Customer Service Representative

Loblaws
09.2020 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained high satisfaction ratings by completing order quickly and making food selections for customers.
  • Handling queries and concerns in a professional manner.
  • Attention to detail and high level of accuracy in task handling,
  • Located and corrected data entry errors and reported them to management.

Education

Associate of Applied Science - Web And Mobile App Design And Development

Luminar Technolab
01.2024

Information Technology - Computer Networking

Seneca College of Applied Arts And Technology
04.2022

Skills

  • Web development technologies (HTML, CSS, Javascript, JQuery, JSON)
  • JavaScript-based web development framework ( Angular, ReactJS, NodeJS)
  • Database management (Mongodb)
  • Active Directory
  • Microsoft Office
  • System Security
  • Networking knowledge
  • Microsoft Windows Server
  • Technical support and troubleshooting
  • Problem-solving
  • Customer Service

Timeline

Front End Developer Inter

Luminar Technolab
01.2024 - Current

Technical Support Advisor

Concentrix
06.2022 - 01.2024

Customer Service Representative

Loblaws
09.2020 - 04.2022

Associate of Applied Science - Web And Mobile App Design And Development

Luminar Technolab

Information Technology - Computer Networking

Seneca College of Applied Arts And Technology

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Meleesa George