Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Meleena Southammavong

Port Coquitlam,British Columbia

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

8
8
years of professional experience

Work History

Supervisor

UNIQLO
01.2018 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Customer Service Representative

Guildford Town Centre
09.2017 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Team Member

KFC
09.2015 - 09.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Academic Foundations For Potential Nursing Applicants

Douglas College
Coquitlam, BC

Certificate - Medical Lab Assistant

Vancouver Community College
Vancouver, BC
10.2023

High School Diploma -

North Surrey Secondary
Surrey, BC
06.2015

Skills

  • Resolving Complaints
  • Performance Tracking and Evaluations
  • Key Performance Indicators (KPIs)
  • Processes and Procedures
  • Leadership
  • Training and Development

Additional Information

Volunteered for: The Leukemia & Lymphoma Society Events 2014-2015

-cheered on runners

-gave directions to runners


Kinsmen Lodge 2014-2015

-taking care of lodge pets

-entertaining elderly

Timeline

Supervisor

UNIQLO
01.2018 - Current

Customer Service Representative

Guildford Town Centre
09.2017 - 01.2018

Team Member

KFC
09.2015 - 09.2017

Academic Foundations For Potential Nursing Applicants

Douglas College

Certificate - Medical Lab Assistant

Vancouver Community College

High School Diploma -

North Surrey Secondary

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Meleena Southammavong