Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melea Evans

West Sacramento

Summary

Dedicated IHSS Care Provider and Clinical Case Assistant with a track record of enhancing client well-being and operational efficiency at Western Reserve Area Agency on Aging. Expert in coordinating community services and managing client transportation, blending empathy with critical thinking and computer skills to improve processes and advocate for client rights.

Overview

8
8
years of professional experience

Work History

IHSS Care Provider

IHSS In Home Support Services
03.2023 - Current
  • Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
  • Provided transportation and appointments management.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.
  • Advocated for the rights of clients within the healthcare system, ensuring access to necessary resources and services.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication strategies.

Clinical Case Assistant

Western Reserve Area Agency on Aging
10.2016 - 06.2020
  • Coordinated referrals to community services to help clients obtain needed support.
  • Supported program leadership in handling day-to-day management needs of busy office.
  • Arranged client transportation for medical visits.
  • Negotiated transportation prices with providers and processed billing for CareSource.
  • Facilitated the setup of home care services in collaboration with case managers.
  • Processed billing for home care services.
  • Assisted transportation companies by addressing and resolving transportation and billing issues, enhancing operational effectiveness.
  • Led team efforts in managing new hires by providing training and assisting with process improvements.
  • Managed transportation calls for CareSource, facilitating client support.
  • Performed data entry and conducted care plan audit analysis.

Education

Associate of Arts - Arts And Humanities

Cuyahoga Community College
Cleveland, OH
05-2023

Skills

    Great Customer service skills

    Empathetic and compassionate

    Critical Thinker

    Process improver

    computer savvy

    Adept

Timeline

IHSS Care Provider

IHSS In Home Support Services
03.2023 - Current

Clinical Case Assistant

Western Reserve Area Agency on Aging
10.2016 - 06.2020

Associate of Arts - Arts And Humanities

Cuyahoga Community College

Similar Profiles

CREATE PROFILE
Melea Evans