MELDA KARAOGLU

• Managed communication between associates and management, addressing key issues and needs.
• Trained staff members to perform inventory management, customer service and maintenance.
• Assisted customers with complaints, questions and concerns.
• Managed staff hiring, training and supervision.
• Built relationships with customers and managed accounts to drive revenue and profit.
• Improved distribution efficiency with the design, development, and testing of embedded software applications.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Assigned each member of 6 people team with specific daily tasks and responsibilities

• Analyzed 80+ products to verify accuracy and drive corrective actions to closure during each release period of them. Anticipated risks and conflicts and resolved customer conflicts.
• Built and managed ongoing relationships with more than 2000 customers by empathizing with concerns, managing expectations and proactively finding solutions,
• Coordinated and achieved theshortest response time via all support channels with thousands of numbers (tickets, forum, live chat, and e-mails) to reflect this success on MRR.
• Cultivated long-term relationships with customers and used conflict management skills to listen and empathize with customers, maintaining account retention rate of 80% and achieving customer satisfaction rate of 90% in 1.5 years.
• Observed customer health via effective usage of Google Analytics, Metabase, Matomo and Mouseflow tools besides ongoing issues they have and identified their churn risks and collaboratively worked with Product Management team weekly, in some cases daily.

• Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
• Applied strong communication and negotiation skills regarding sales and rental processes.
• Achieved 5M TL on house sales and 40 house rentals by creating high number of customer satisfaction in 1.5 years.
• Demonstrated high attention to detail, organization and management of multiple tasks and construction projects simultaneously.
• Created high volume of loyal customer database including referrals.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations through persuasive skills.

• Coordinated medical appointments with patients during the consultation, procedure, discharge, and check-up, and providing translation where necessary alongside the medical support. (more than 2K customers, 24/7 call&text support, e-mail check-ups)
• Managed cross-selling, up-selling, and patient referral opportunities where possible and collaborate with the sales team for execution. (weekly- £ 1000_2000 cross-sell alongside the 30-35 patients)
• Evaluated effectiveness of current strategies with the interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
• Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction. ( daily 4-5 5 star-Google Reviews alongside the testimonial videos)

• Demonstrated assigned positions during flight and act the best, to ensure the satisfaction of passengers by answering questions and offering them assistance, checking cabin before take-off to ensure compliance to safety regulations and welcoming travelers on board and helping them to their seats when necessary.
• Managed particular attention to passengers with special needs (children, disabled, elders etc.)
• Achieved high volume of duty free sales during international flights. (depending on the number of customers approximately $1000 each flight)
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Attended workshops and training in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

• Coordinated marketing and selling strategies of digital radiology products which are computed radiology, digital radiology, detectors and additionally x-ray films for wet system analog x-ray machines
• Demonstrated products and meeting with customers and getting information and giving prices about offers.
• Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
• Developed customer relationships and increased overall sales by 70%.
• Supported sales staff by providing market trends, account analyses and new product information.
• Built and cultivated long-term quality relationships with over 100 clients by addressing needs and providing superior customer service. (All sizes of hospitals in Istanbul)

Application of engineering principles and design concepts to medicine and biology. This field seeks to close the gap between engineering and medicine.