MELBOURIE JOOF
Toronto,ON
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
15
15
years of professional experience
Work History
Team Lead - HR Data Management
SCOTIABANK – GLOBAL HR SERVICES OPERATIONS & DIGITIZATION
02.2023 - Current
- Provides relief support to management functions and holding the team accountable to meet KPIs
- Contributes to the education, coaching and ongoing development of HR Data Management Team
- Ensures professional, positive, and consistent experiences by striving for resolving issues and promoting and guiding employees
- Provides day to day guidance to HR Data Management Admins and Consultants to ensure processing of employee, job data and org. & position management changes are completed in alignment with standard processes and related performance targets
Senior Analyst – HR Data Management
SCOTIABANK – GLOBAL HUMAN RESOURCES SERVICES OPERATIONS
04.2021 - 02.2023
- Providing support to the team and senior management with timely and reliable execution of activities related to reporting metrics and key performance indicators
- Monitoring the quality of change processes and requests, runs regular daily/weekly reports to assess performance against standard procedures and SLAs
- Accountable for data accuracy and integrity of employee and position records through established internal control mechanisms to support execution of a $4.8 Billion annual Canadian payroll
- Contributed to pre & post key MD Financial Integration activities ($65 billion AUM) into Scotiabank’s portfolio
- Identifying, analyzing, and supporting opportunities for improvement in the process and effectiveness of delivering project objectives and goals
Employee Lifecycle Administrator
SCOTIABANK – GLOBAL HUMAN RESOURCES SERVICES OPERATIONS
10.2018 - 04.2021
- Validation and processing employee job data changes using applicable HR systems of an approximate Canadian Scotiabank employee population of $46K
- Championing and constructing One Best Way Processing Standards for team inspired by Lean Methodology
- Global HR Services partner in the Scotia MD Financial Integration Transition Program
Best Practices Consultant
SUN LIFE FINANCIAL – RETAIL WEALTH OPERATIONS
07.2017 - 07.2018
- Led operational change management tactics as regards to process, training, and communications (supporting mutual and segregated funds business) of approximate $650 Billion AUM
- Executed on continuous improvement initiatives and process redesign activities
- Collaborated with other Sun Life areas and business partners to ensure smooth, consistent implementation of process changes
Performance Specialist
SUN LIFE FINANCIAL – RETAIL WEALTH OPERATIONS
10.2016 - 07.2017
- Played an integral role in designing a valuable knowledge management system for the call center to align with industry best practices with the goal of improving the client experience
- Evaluated client service calls to ensure quality and service objectives were attained and sustained to improve client experience
- Held regular meetings with management to discuss call quality reports, management concerns, competency measures and business process improvements
Bilingual Client Service Specialist
SUN LIFE GLOBAL INVESTMENTS
11.2014 - 10.2016
- Provided client service support for operational issues and provided product information pertaining to the company’s investment funds
- Assisted advisors with daily operational tasks relating to reporting, reconciliations, web support, user access controls
- Resolved issues with back-office operations and recommended corrective action
- Assisted with the management of dealer relationships and support of dealer back-office needs
Bilingual Issue Specialist
MANULIFE FINANCIAL – AFFINITY MARKETS
08.2010 - 10.2014
- Responsible for the assembly, issuing and quality review of insurance contracts for several groups: Canadian Bar Association, Engineers Canada, Saskatchewan, and Manitoba Medical Associations
- Collaborated with underwriters and case managers in ensuring that client based, and agent-based business (insurance contract processing) are treated with the highest quality
- Participated in Business quality review meetings, business analysis secondment and projects aimed at reducing cycle time and improving quality
Education
Diploma - Internal Auditing
University of Toronto School of Continuing Studies
01.2014
Diploma - Financial Planning
Sheridan Institute of Technology & Advanced Learning
01.2005
BA - Joint Major Honors - Business Administration and Computer Studies
Trent University
01.2004
Skills
- Proactive towards change and capable of efficient multi-tasking
- Extensive Human Resources, Financial and Mutual fund industry knowledge
- Sound compliance, internal audit and financial industry knowledge and best practice
- Attention to detail
- Conflict resolution
- Customer focus
- Performance monitoring
Accomplishments
- Achieved Critical HRDM KPIs through effectively helping with creating various performance monitoring and auditing strategies.
Languages
French
Native or Bilingual
English
Native or Bilingual
Awards
Scotiabank 2020 & 2022 Best of the Best Award Recipient for Top Individual Performance & Culture Catalyst Awards
Best of the Best (Individual Performance and Culture Catalyst
My career journey in various institutions has amplified my knowledge of best practices and methodologies which will optimize teams.
Timeline
Team Lead - HR Data Management
SCOTIABANK – GLOBAL HR SERVICES OPERATIONS & DIGITIZATION
02.2023 - Current
Senior Analyst – HR Data Management
SCOTIABANK – GLOBAL HUMAN RESOURCES SERVICES OPERATIONS
04.2021 - 02.2023
Employee Lifecycle Administrator
SCOTIABANK – GLOBAL HUMAN RESOURCES SERVICES OPERATIONS
10.2018 - 04.2021
Best Practices Consultant
SUN LIFE FINANCIAL – RETAIL WEALTH OPERATIONS
07.2017 - 07.2018
Performance Specialist
SUN LIFE FINANCIAL – RETAIL WEALTH OPERATIONS
10.2016 - 07.2017
Bilingual Client Service Specialist
SUN LIFE GLOBAL INVESTMENTS
11.2014 - 10.2016
Bilingual Issue Specialist
MANULIFE FINANCIAL – AFFINITY MARKETS
08.2010 - 10.2014
Diploma - Financial Planning
Sheridan Institute of Technology & Advanced Learning
BA - Joint Major Honors - Business Administration and Computer Studies
Trent University
Diploma - Internal Auditing
University of Toronto School of Continuing Studies
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