Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Melat Abrha

Melat Abrha

Burnaby,BC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ADIU Communication Service Plc
Addisababa
09.2022 - 06.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Entered customer interaction details to track requests, document problems and record solutions offered.
  • Offered advice and assistance to customers, paying attention to special needs or wants.• Maintained a high level of professionalism while interacting with customers via phone and email.
  • • researched complex issued raised by customers, identified solutions, and provided timely responses.• Processed refunds according to company policies and procedures.• Investigated escalated customer complaints utilizing problem solving skills to identify root causes of issues.• Developed strategies for improving customer service processes based on feedback from customers and Team members

Waitress

Selam Adama Hotel
Adama, Ethiopia
05.2020 - 06.2022
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Bachelor Of Arts - Business Administration And Management

New Generation University
Addisababa,Ethiopia
02.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Detail oriented
  • Professional performance under pressure
  • Excellent written and verbal communication
  • Proficient in MS Office, Excel, Outlook and ERP system
  • Excellent knowledge of PeopleSoft
  • Ability to work easily under deadlines

Languages

English
Elementary

Timeline

Customer Service Representative

ADIU Communication Service Plc
09.2022 - 06.2024

Waitress

Selam Adama Hotel
05.2020 - 06.2022

Bachelor Of Arts - Business Administration And Management

New Generation University
Melat Abrha