Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ADIU Communication Service Plc
Addisababa
09.2022 - 06.2024
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Entered customer interaction details to track requests, document problems and record solutions offered.
Offered advice and assistance to customers, paying attention to special needs or wants.• Maintained a high level of professionalism while interacting with customers via phone and email.
• researched complex issued raised by customers, identified solutions, and provided timely responses.• Processed refunds according to company policies and procedures.• Investigated escalated customer complaints utilizing problem solving skills to identify root causes of issues.• Developed strategies for improving customer service processes based on feedback from customers and Team members
Waitress
Selam Adama Hotel
Adama, Ethiopia
05.2020 - 06.2022
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor Of Arts - Business Administration And Management
New Generation University
Addisababa,Ethiopia
02.2024
Skills
Customer service
Active listening
Critical thinking
Data entry
Detail oriented
Professional performance under pressure
Excellent written and verbal communication
Proficient in MS Office, Excel, Outlook and ERP system
Excellent knowledge of PeopleSoft
Ability to work easily under deadlines
Languages
English
Elementary
Timeline
Customer Service Representative
ADIU Communication Service Plc
09.2022 - 06.2024
Waitress
Selam Adama Hotel
05.2020 - 06.2022
Bachelor Of Arts - Business Administration And Management