Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Melany Torres

Los Angeles,CA

Summary

Dynamic professional with experience as a CPSP Coordinator/ Front Office Receptionist at Paul M. Baylon's OBGYN office, excelling in patient scheduling, prenatal education and customer service. Proven ability to enhance patient experiences through clear communication and emotional support, while efficiently managing workflows. Recognized for reducing wait times and fostering strong relationships with clientele.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CPSP Coordinator & Front Office Receptionist

Paul M. Baylon
06.2019 - Current
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assessed patients and provided prenatal education to teens and adults
  • Provided prenatal counseling to teens and adults
  • Directed Adults and teens to variety of different programs (Breastfeeding and WIC program) and Mental Health services (During pregnancy and Post-Partum)
  • Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.

COVID-19 Tester

Inspire Diagnostics
04.2022 - 10.2022
  • Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
  • Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
  • Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
  • Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.

Education

Bachelor of Arts - Psychology

California State University, Northridge
Northridge, CA
05-2025

High School Diploma -

Linda Esperanza Marquez- School of Social Justice
Huntington Park, CA
06-2020

Skills

  • Patient scheduling
  • Customer service
  • Multitasking and organization
  • Data entry
  • Document management
  • Clear communication
  • Time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

  • CITI Program - Collaborative Institutional Training Initiative

Timeline

COVID-19 Tester

Inspire Diagnostics
04.2022 - 10.2022

CPSP Coordinator & Front Office Receptionist

Paul M. Baylon
06.2019 - Current

Bachelor of Arts - Psychology

California State University, Northridge

High School Diploma -

Linda Esperanza Marquez- School of Social Justice

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Melany Torres