Melany Cortes
Montebello
Summary
Detail-oriented office professional with expertise in document management, customer communication, and team supervision. Proven track record of enhancing workflow efficiency and delivering exceptional service. Strong organizational skills and ability to manage multiple tasks effectively. Committed to fostering a collaborative work environment and achieving team goals.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Office Secretary
Paradise Kitchen Doors
Pomona
03.2025 - Current
- Assisted in preparing correspondence and reports to facilitate management decision-making.
- Supported execution of daily administrative tasks to enhance efficiency.
- Organized and maintained office files and documents to streamline access for staff.
- Oversaw office supply inventory and coordinated timely orders to prevent shortages.
- Ensured daily cleanliness and organization of office environment.
- Communicated with customers to resolve inquiries and concerns effectively.
CMS Teller
Loomis Armored US
Montebello
01.2023 - Current
- Processed cash deposits and withdrawals for clients efficiently and accurately.
- Managed currency inventory to ensure compliance with company standards.
- Collaborated with team members to improve workflow and service delivery.
Swing Shift Manager
McDonald's
Montebello
09.2022 - 03.2025
- Resolved customer complaints to maintain satisfaction and loyalty.
- Supervised teams' work to maintain consistent quality and performance levels.
- Trained new employees on service protocols and procedures.
- Monitored cash handling procedures for accuracy and security.
- Ensured compliance with food safety and hygiene standards.
Education
High School Diploma -
Montebello High School
Montebello06-2020
Skills
- Document organization
- Report preparation
- Report analysis
- Workflow optimization
- Time management
- Customer communication
- Customer service excellence
- Team training
- Collaboration techniques
- Office safety protocols
Languages
English
Professional
Spanish
Professional
Certification
- Bookkeeping Certified
Timeline
Office Secretary
Paradise Kitchen Doors
03.2025 - Current
CMS Teller
Loomis Armored US
01.2023 - Current
Swing Shift Manager
McDonald's
09.2022 - 03.2025
High School Diploma -
Montebello High School