Melannie Rodriguez
Santa Ana,CA
Summary
To obtain a position as an administrative or clinical medical assistant
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front/ Back Office
Saddleback Podiatry
10.2023 - 05.2025
- Perform front office procedures to schedule and check in patients
- Obtain prior authorizations and verify insurances
- Schedule surgeries
- Coordinate pre-op labs ands testing
- Answer phones
- Maintain clean and stocked exam rooms
- Schedule appointments, procedures, and referrals
- Manage EMR Documentation including charting
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier
Chapman University/ Randall Dining Hall
09.2021 - 09.2022
- Guided guests to menu items that met their dietary restrictions - Multitasking, communication, and time management
- Assisted customers with inquiries, enhancing overall dining experience.
- Monitored inventory levels and communicated needs to management promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Associate
Ross
06.2019 - 06.2021
- Conducted regular audits of sales floor to ensure compliance with company standards and promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Trained new associates on store policies, procedures, and customer service techniques.
Education
Associate of Science - Medical Assistant Program
Santa Ana College
Santa Ana, California06.2024
Some College (No Degree) - Psychology
Santiago Canyon College
Orange, CaliforniaVilla Park Highschool
Villa Park, California06.2019
Skills
- Microsoft word and Excel
- Bilingual – English/ Spanish
- Friendly, positive attitude
- Customer service
- Problem-solving
- Dependable and responsible
- Attention to detail
- Computer skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Biliteracy Certificate
- June 2019
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front/ Back Office
Saddleback Podiatry
10.2023 - 05.2025
Cashier
Chapman University/ Randall Dining Hall
09.2021 - 09.2022
Sales Associate
Ross
06.2019 - 06.2021
Associate of Science - Medical Assistant Program
Santa Ana College
Some College (No Degree) - Psychology
Santiago Canyon College
Villa Park Highschool