Melannie Robles
Moreno Valley,CA
Summary
Highly motivated and detail-oriented professional with experience in cash applications and managing teams, now seeking to transition into a Health Physicist role. Skilled in analyzing data, solving problems, and ensuring accuracy in high-pressure environments. Strong background in customer service and compliance, with excellent organizational and communication skills. Eager to apply my abilities to support safety and efficiency in the health physics field, while learning and developing new expertise.
Overview
14
14
years of professional experience
Work History
Cash Application Specialist
Accentcare,Inc
08.2018 - Current
- Applied customer payments to their respective accounts in the accounting system, ensuring that all transactions were recorded in a timely and accurate manner.
- Conducted daily reconciliation of payments and identified discrepancies. Worked with billing department and managers to resolve any issues related to short payments or misapplied funds.
- Prepared and maintained daily cash reports and input totals in excel cash logs. Balanced cash logs weekly and at end of month for accounting team.
- Cross trained across different healthcare software, allowing for any needed assistance for my peers on their desk work.
Manager
Regal Cinemas
04.2015 - 08.2018
- Managed and trained a team of 30+ employees, ensuring they understood safety protocols, customer service standards, and operational procedures.
- Resolved operational issues, such as staff shortages, customer complaints, or unexpected technical failures, ensuring minimal disruption to the theater's operations.
- Oversaw the maintenance of all theater equipment daily to ensure proper functioning and safety.
Cashier
Regal Cinemas
03.2011 - 04.2015
- Ensured compliance with company policies, safety standards, and regulations in a busy environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided excellent customer service, responding to inquiries and ensuring satisfaction.
Education
Bachelor of Arts - Economics / Admin Studies
University of California, Riverside
Riverside, CA06-2014
Skills
- Attention to Detail
- Data Management and Reporting
- Compliance & Safety Adherence
- Technology Proficiency (Software, Spreadsheets)
- Customer Service & Conflict Resolution
- Communication Skills (Written & Verbal)
Timeline
Cash Application Specialist
Accentcare,Inc
08.2018 - Current
Manager
Regal Cinemas
04.2015 - 08.2018
Cashier
Regal Cinemas
03.2011 - 04.2015
Bachelor of Arts - Economics / Admin Studies
University of California, Riverside
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