Melanna Clarke
Greater Toronto Area ,ON
Summary
Organized and dependable, experienced sales supervisor successful at and ready to help team achieve company goals, promote customer loyalty, satisfaction and purchases with consultative techniques. Dedicated and dependable client relationship-builder
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bra Fitting Specialist
Victorias Secret
Oshawa, ON
11.2018 - Current
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Electrician Pre-Apprenticeship -
Trillium College
Oshawa, ONLLQP - Insurance
Oliver’s Learning Program
I.E. Weldon Secondary School
Lindsay, ON06.2015
Skills
- Certified in Microsoft Word/Excel/Powerpoint application's
- Quotas and Goals
- Program Promotion
- Customer Satisfaction
- Consultative Sales Approach
- Sales Promotion
- Retail Metrics and Goals
- Positive Customer Engagement
- Meeting Sales Goals
- Merchandise Recommendations
- Building Customer Loyalty
- Engaging with Diverse Customer
- Excellent Written and Verbal Communication
- Store Policies and Procedures
- Exceeding Customer Expectations
- Dispute Mediation
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Merchandising and Display
- Sales and Marketing
- Retail Loss Prevention
Certification
Registered Joint Health and Safety Committee Member
Full Office for Remote Work
Black Belt Certification in Microsoft Word
Timeline
Bra Fitting Specialist
Victorias Secret
11.2018 - Current
Electrician Pre-Apprenticeship -
Trillium College
LLQP - Insurance
Oliver’s Learning Program
I.E. Weldon Secondary School