Tianna GRIFFITHS
Abbotsford ,BC
Summary
Dynamic and adaptable professional with a proven track record at Sagility Limited, excelling in high-stress customer service scenarios and volunteer environments. Demonstrates exceptional problem-solving abilities and a friendly, positive attitude, enhancing customer satisfaction and fostering team collaboration. Skilled in effective communication and time management, consistently achieving and surpassing goals.
Overview
1
1
year of professional experience
Work History
Archway Community Service
Volunteering
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Sagility Limited
09.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - ECEA
Western Community College
Abbotsford 06.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
Languages
English
Full Professional
Timeline
Archway Community Service
Volunteering
11.2024 - Current
Customer Service Representative
Sagility Limited
09.2023 - 11.2023
Diploma - ECEA
Western Community College
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