Melanie Romulus
Elmira,ON
Summary
Professional with strong background in customer relations, skilled in communication, problem-solving, and conflict resolution. Known for collaborative approach and consistent achievement of results. Adaptable to changing needs, ensuring seamless service delivery. Proficient in active listening, and building positive client relationships.
Overview
13
13
years of professional experience
Work History
Client Services Clerk
University of Guelph - Ontario Veterinary College, Health Sciences Centre
11.2021 - Current
- Coordinated patient check-in, check-out and payments for billing using Ezyvet software
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Cross-trained in specific Client Liaison positions - Internal Medicine, Soft Tissue/Orthopedic Surgery Service and Oncology
- Trained in billing/auditing review of final invoices
- Added medications/supplies used in hospital to patient files through Omnicell billing
- Maintained energy and enthusiasm in fast-paced environment.
- Processed veterinary insurance claims and payments.
- Processed patient referrals
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Contributed to team discussions with suggestions for service improvements.
Client Services Manager
North Waterloo Veterinary Hospital
07.2020 - 10.2021
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to team meetings with suggestions for service improvements.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Developed, managed and maintained employee work schedule
Receptionist
Buck Animal Hospital
01.2012 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Processed new patients and updated client records with key information such as using Avimark software.
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs, cats and rabbits.
- Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
- Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided training and support to onboarding employees.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Elmira District Secondary School
Elmira, Ontario06.2010
Skills
- Team leadership
- Interpersonal communication skills
- Effective time prioritization
- Strong time management abilities
- Proficient in conflict resolution
- Efficiency optimization
- Ability to understand others' emotions
- Quick learner in diverse situations
University of Guelph Employee
ID 300033682
Timeline
Client Services Clerk
University of Guelph - Ontario Veterinary College, Health Sciences Centre
11.2021 - Current
Client Services Manager
North Waterloo Veterinary Hospital
07.2020 - 10.2021
Receptionist
Buck Animal Hospital
01.2012 - 06.2020
High School Diploma -
Elmira District Secondary School
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