Melanie Gill

• Managing schedule
• Paperwork for surgery, ordering IOL, patient IOL education and fee
• Government paperwork & payroll
• Optimizing clinic organization
• Established workflow processes, and implemented modifications to improve overall performance of personnel.
• Managing Rx injections, paperwork with government and patient's insurance
• Prioritizing new patients consultations, screening emergencies

Pre testing : visual field, OCT, retina photo, visual acuity, pachymetry, biometry, topography, auto refraction etc.

Injection preparation and paperwork.

Assisting ophtalmologist, patient education ( IOL, drops, chirurgical information).

• Executed record filing system to improve document organization and management.
• Recorded expenses and maintained accounting records.
• Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
• Government paperwork

• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Mentored team members to enhance professional development and accountability in workplace.
• Trained team members in successful strategies to meet operational and sales targets.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Created employee schedules to align coverage with forecasted demands.
• Managed inventory control, cash control, and store opening and closing procedures.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.