Melanie Zarza
Santa Barbara
Summary
Dynamic professional with a strong background in customer service and hospitality, honed at Love & Care Seniors Home Care. Proven problem-solving skills and attention to detail led to enhanced visitor experiences. Experienced in cash handling and payment processing, ensuring accuracy and efficiency in all transactions while fostering a welcoming environment.
Overview
4
4
years of professional experience
Work History
Front Desk Assistant
Love & Care Seniors Home Care
03.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Answered customer telephone calls promptly and appropriately handled needs.
Shift Supervisor
CVS Pharmacy
01.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Afterschool Program Leader
SBUSD
09.2023 - 02.2024
- Implemented well-received activities and events.
- .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
Front Store Associate
Marshalls
11.2020 - 07.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Bachelor - Biology
Santa Barbara City College
Santa Barbara, CASanta Barbara High School
Santa Barbara, CA06.2022
Skills
- Problem-solving skills
- Time management
- Hospitality services
- Attention to detail
- Cash handling
- Customer service
- Payment processing
- Language fluency
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Assistant
Love & Care Seniors Home Care
03.2024 - Current
Afterschool Program Leader
SBUSD
09.2023 - 02.2024
Shift Supervisor
CVS Pharmacy
01.2022 - Current
Front Store Associate
Marshalls
11.2020 - 07.2021
Bachelor - Biology
Santa Barbara City College
Santa Barbara High School
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