Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melanie Young

Duncan,BC

Summary

  • Transformational leader with a strong focus on compassion and creativity, adept at fostering positive environments while maintaining clear boundaries. Proven track record in empowering teams and driving innovative solutions that enhance organizational effectiveness. Core competencies include strategic planning, team development, and conflict resolution. Committed to continuous improvement and cultivating a culture of excellence.
  • Seasoned Health Care Administrator with expertise in managing operations, coordinating with multiple departments, and improving administrative processes.
  • Known for strength in strategic planning, team leadership and problem-solving. Demonstrated ability to streamline operations for efficiency and productivity. Proven track record of positive impact on workplace environment and staff morale.

Overview

25
25
years of professional experience

Work History

Administrator and Director of Care LTC

Qualicum Manor Ltd
Qualicum Beach, British Columbia
09.2022 - Current
  • Recruited for this organizational leadership role in partnership with ownership, focusing on long-term goal setting and policy development.
  • Successful CARF Accreditation in December 2024
  • Created a workspace that encourages teamwork and creativity.
  • Managing departmental operations to ensure adherence to established regulations.
  • Initiated and completed detailed risk analyses across diverse areas of operations, detecting potential problems in advance.
  • Crafted tactical plans to execute organization's mission.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

General Manager LTC. AL. IL. Respite

West Coast Seniors Housing
Comox, British Columbia
12.2021 - 09.2022
  • Recruited to facilitate culture change within an organization under public scrutiny and administration by Island Health.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Organized consistent check-ins with department heads to evaluate ongoing achievements.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Facilitated effective HR solutions for businesses undergoing transformations.
  • Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships with residents and families, employees, executive leadership, union leadership and funding partners.
  • Developed effective teams to fulfill production requirements.
  • Played a key role in company negotiations with local unions concerning bargaining and arbitration.

Executive Director LTC. AL. IL. Respite. SH.

Kiwanis Village
Nanaimo, British Columbia
05.2018 - 12.2021
  • Spearheaded operational, HR, and financial modifications in pursuit of Board-directed cultural evolution.
  • Improved financial effectiveness by informing and advising board members of current trends, issues and activities.
  • Oversaw fiscal operations encompassing accounting, budget planning, and expenditure authorization.
  • Streamlined processes through collaboration for better resident and tenant outcomes.
  • Directed staff recruitment and training initiatives to create a qualified workforce.
  • Successful Accreditation Canada Survey in 2018
  • Maintained communication and transparency with governing boards, department heads and external partners.
  • Implemented strategies to enhance team cohesion and company-wide morale.
  • Directed modifications in health care delivery systems and technological advancements while maintaining quality of care.

General Manager. LTC. AL. IL

The Gardens at Qualicum Beach
Qualicum Beach, British Columbia
06.2013 - 05.2018
  • Reached top resident satisfaction scores consistently.
  • Honored in 2018 with a leadership award for outstanding contributions to the community's well-being.
  • Successful Accreditation Canada Survey in 2015 and 2018
  • Consistently achieved or surpassed sales goals and key metrics.
  • Oversaw policy, process and operational development initiatives from concept through completion stages.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Used strong issue-resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Facilitated successful union negotiations.
  • Enhanced key performance indicators for LTC, AL, IL, Respite care, HR benchmarks and fiscal objectives.

Hospital Manager. Acute Care.

Halton Healthcare Services
Milton, Ontario
03.2006 - 07.2011
  • Managed patient care and staff services execution for various departments in conjunction with the broader executive team.
  • Led initiative to enhance hospital procedures for mental health patients needing tertiary care in underserved areas.
  • Significantly enhanced health metrics by reforming obstetrical care procedures for incarcerated females while providing valuable postnatal support services.

Other Relevant Experience

Mohawk McMaster Institute for Applied Health Science
, ON
06.2000 - 06.2005
  • Directed administration of various curricula accommodating 650 learners across a span of five years in a formalized academic setting.
  • Directed efforts of the NewStart Nursing program to assist internationally educated nurses in entering nursing roles in Ontario and Canada.
  • A consultant role with CARE for Nurses in Torornto, Ontario, building curricula. The group’s early feasibility work was supported with a grant from the Maytree Foundation and had the backing of the nursing regulatory body – the College of Nurses of Ontario, professional associations, the provincial nursing union and the Ontario Nursing Secretariat. CARE Centre engaged the first of multiple educational partners in George Brown College, with whom the Nursing in Ontario curriculum was developed and is now delivered in nursing programs across the province.

Education

Registered Nurse

Canadian Nurses Registration
Canada and the UK

Bachelor of Science - Nursing

University of Bradford
Bradford, UK
05-1988

Masters in Health Care Administration - Health Care Administration

Ontario Hospital Association
Toronto, ON
06-2011

Certificate Non Violent Communication - Communication

Royal Roads University
Victoria
03-2013

Yoga Teacher Training - Yoga And Meditation

Mud Bay Yoga
Vancouver Island, BC
12-2013

Skills

  • Work Planning and Prioritization
  • Personable and approachable
  • Operations oversight
  • Administrative improvement
  • Budget development
  • Verbal and written communication
  • Meeting facilitation
  • Risk management
  • Performance improvement
  • Operations management
  • Honest and ethical
  • Staff management
  • Financial leadership
  • Recruitment support
  • Program leadership
  • Resourceful and analytical
  • Relationship development

Accomplishments

Co-authored

Received: 30 January 2021 | Revised: 17 May 2021 | Accepted: 28 May 2021 DOI: 10.1111/jan.14948

ORIGINAL RESEARCH:
EMPIRICAL RESEARCH – QUALITATIVE

‘I wouldn't choose this work again’: Perspectives and experiences of care aides in long-term residential care

Abstract
Aims: To provide insight into the everyday realities facing care aides working in long- term residential care (LTRC), and how they perceive their role in society.
Design: A qualitative ethnographic case study.

Timeline

Administrator and Director of Care LTC

Qualicum Manor Ltd
09.2022 - Current

General Manager LTC. AL. IL. Respite

West Coast Seniors Housing
12.2021 - 09.2022

Executive Director LTC. AL. IL. Respite. SH.

Kiwanis Village
05.2018 - 12.2021

General Manager. LTC. AL. IL

The Gardens at Qualicum Beach
06.2013 - 05.2018

Hospital Manager. Acute Care.

Halton Healthcare Services
03.2006 - 07.2011

Other Relevant Experience

Mohawk McMaster Institute for Applied Health Science
06.2000 - 06.2005

Registered Nurse

Canadian Nurses Registration

Bachelor of Science - Nursing

University of Bradford

Masters in Health Care Administration - Health Care Administration

Ontario Hospital Association

Certificate Non Violent Communication - Communication

Royal Roads University

Yoga Teacher Training - Yoga And Meditation

Mud Bay Yoga

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