Overview
Work History
Education
References
Timeline
Generic

Melanie Windle

Nanaimo,BC

Overview

12
12
years of professional experience

Work History

Account Executive, Level 2 Insurance Agent

Driven Agencies
03.2022 - Current
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.

Equipment Operator, Occupational First Aid Attendant Level 3

BC Ferries
01.2018 - 01.2022
  • Provide occupational and passenger based first aid, writing detailed reports of all injury incidents.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.

Server/Bartender

Modern Cafe
01.2015 - 01.2018
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

General Manager

Deco Bar
01.2014 - 01.2015
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Supervisor/Server/Bartender

Original Joes
01.2012 - 01.2015
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Education

CAIB Level 2 -

Insurance Brokers Association of Canada
Nanaimo, BC

Occupational First Aid Level 3 -

St. Johns Ambulance
Nanaimo, BC

References

  • Kaitlind Waters, 250-878-6101, Manager, Driven Agencies
  • Susan Hunter, 604-729-3458, Terminal Manager, BC Ferries
  • Cherilyn Rowe, 250-3272437, FOH Manager, Cactus Club Cafe

Timeline

Account Executive, Level 2 Insurance Agent

Driven Agencies
03.2022 - Current

Equipment Operator, Occupational First Aid Attendant Level 3

BC Ferries
01.2018 - 01.2022

Server/Bartender

Modern Cafe
01.2015 - 01.2018

General Manager

Deco Bar
01.2014 - 01.2015

Supervisor/Server/Bartender

Original Joes
01.2012 - 01.2015

CAIB Level 2 -

Insurance Brokers Association of Canada

Occupational First Aid Level 3 -

St. Johns Ambulance
Melanie Windle