Melanie Windle
Nanaimo,BC
Overview
12
12
years of professional experience
Work History
Account Executive, Level 2 Insurance Agent
Driven Agencies
03.2022 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
Equipment Operator, Occupational First Aid Attendant Level 3
BC Ferries
01.2018 - 01.2022
- Provide occupational and passenger based first aid, writing detailed reports of all injury incidents.
- Operated range of heavy equipment on regular basis with advanced skill.
- Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
Server/Bartender
Modern Cafe
01.2015 - 01.2018
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
General Manager
Deco Bar
01.2014 - 01.2015
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Supervisor/Server/Bartender
Original Joes
01.2012 - 01.2015
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
Education
CAIB Level 2 -
Insurance Brokers Association of Canada
Nanaimo, BCOccupational First Aid Level 3 -
St. Johns Ambulance
Nanaimo, BCReferences
- Kaitlind Waters, 250-878-6101, Manager, Driven Agencies
- Susan Hunter, 604-729-3458, Terminal Manager, BC Ferries
- Cherilyn Rowe, 250-3272437, FOH Manager, Cactus Club Cafe
Timeline
Account Executive, Level 2 Insurance Agent
Driven Agencies
03.2022 - Current
Equipment Operator, Occupational First Aid Attendant Level 3
BC Ferries
01.2018 - 01.2022
Server/Bartender
Modern Cafe
01.2015 - 01.2018
General Manager
Deco Bar
01.2014 - 01.2015
Supervisor/Server/Bartender
Original Joes
01.2012 - 01.2015
CAIB Level 2 -
Insurance Brokers Association of Canada
Occupational First Aid Level 3 -
St. Johns Ambulance