MELANIE WILSON
Port Dover,ON
Summary
Retail management professional with solid history in overseeing store operations and driving customer satisfaction. Known for fostering collaborative team environment and achieving consistent results. Highly adaptable with expertise in inventory management and customer service excellence.
Overview
24
24
years of professional experience
Work History
Front Store Manager
Roulston's Pharmacy
01.2016 - Current
- Demonstrated outstanding sales ability and leadership
- Ensured that the store achieved and maintained budgeted sales, gross margins, inventory targets and labour costs
- Responsible for controlling and minimizing store expenses
- Promoted and enforced a high quality of service by all employees by leadership by example
- Hired, integrated and trained employees according to staffing requirements
- Prepared working schedules according to operational needs and company budgets
- Maintained operations by initiating, coordinating, and enforcing programs, policies and procedures
- Responsible for ordering products and merchandise while collaborating with the Director of Retail Operations
- Enforced and ensured compliance with Health and Safety and Employment Standard regulations
- Ontario Safe Foods Handler Certificate
- Reduced employee turnover by fostering a positive work environment through open communication channels and team-building activities.
- Developed strong relationships with vendors to negotiate pricing, ensuring competitive costs for merchandise.
Customer Service, Inventory Management and Pharmacy Clerk
Roulston's Pharmacy
01.2011 - 01.2016
- Collaborated well with supervisors, management and ownership
- Efficiently performed daily balances of cash registers and lottery
- Regularly opened and closed store
- Assisted and approved monthly schedules for all customer service employees
- Assisted in the training of new customer service employees
- Assisted in Human Resource tasks and issues regarding customer service staff
- Received products and matched with corresponding invoicing
- Assisted in inventory and stocking of shelves
- Acted in supervisory role in all functions related to customer service
- Organized pharmacy inventory to maintain accurate stock levels and reduce medication discrepancies.
Owner & Manager
Port Dover Cottages Ltd.
01.2001 - 01.2008
- Effective communication with clients/employees
- Maintained bookwork including accounts payable and receivable
- Managed computerized payroll for employees
- Recruited, hired, and trained staff
- Ensured quality and service maintained for all customers on a daily basis
- Planned and monitored advertising campaigns with various media
- Organized and monitored work schedules for all employees
- Ordered and maintained inventory required for family owned business
- Responded to customers inquires in a courteous fashion
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Skills
- Customer Service Expertise
- Effective Multi-Tasking
- Flexible Problem-Solving
- Team Leadership
- Effective Time Management
- Effective Organization
- Customer Service Support
- Retail Operations Management
- Occupational Health Management
- Effective Task Delegation
Timeline
Front Store Manager
Roulston's Pharmacy
01.2016 - Current
Customer Service, Inventory Management and Pharmacy Clerk
Roulston's Pharmacy
01.2011 - 01.2016
Owner & Manager
Port Dover Cottages Ltd.
01.2001 - 01.2008
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