MELANIE WALL-FIELD
Murray Corner,NB
Summary
Dynamic, results-driven sales professional with a proven track record of surpassing sales targets and enhancing client relationships through exceptional customer service. Known for decisive leadership and high energy, consistently fostering collaboration within teams to drive success and achieve organizational goals. Strong communication skills facilitate effective engagement with clients and colleagues, ensuring alignment with company objectives and fostering long-term partnerships. Committed to continuous improvement and delivering outstanding results in fast-paced environments, leveraging strategic insights to adapt to market changes and exceed expectations.
Overview
26
26
years of professional experience
Work History
Business Development Manager
Bouctouche Bay Industries
03.2021 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Prepared sales presentations for clients showing success and credibility of products.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Implemented CRM tools to better track sales opportunities and customer interactions.
- Developed and maintained strategic partnerships to provide added value to clients and increase competitive advantage.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Participated in trade shows and conferences to network and generate leads.
- Expanded customer base by networking at industry events and leveraging social media platforms.
- Secured high-value accounts through persistent and strategic outreach efforts.
- Kept meticulous client notes and updated account information in company databases.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed client relationships, ensuring consistent communication and timely follow-ups to foster loyalty.
- Analyzed market trends to identify new business opportunities and inform decision-making processes.
- Developed strategic partnerships to enhance market presence and drive growth initiatives.
Account Manager
Otis Elevator Company
02.2018 - 02.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed client accounts, ensuring satisfaction and retention through proactive communication.
- Developed tailored solutions to meet client needs, enhancing service delivery and support.
- Conducted regular performance reviews of accounts, identifying opportunities for upselling and cross-selling services.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed, maintained and utilized diverse client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
Relationship Manager Ambulance & Mobility Sales
Malley Industries Inc.
08.2012 - 01.2018
- Met, recommended and helped customers select merchandise based on their needs.
- Cold-called prospective customers to build relationship.
- Maintained productive relationships with existing customers with exceptional follow-up.
- Delivered products to customers in timely manner.
- Established new customer accounts.
- Delivered exceptional account service to strengthen customer loyalty.
- Listened to customer needs and preferences to provide accurate advice.
- Increased purchase totals by recommending additional items.
- Solicited referrals from satisfied clients.
- Evaluated competitors and performed market research.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout resolution process.
- Developed targeted presentations for prospective clients, effectively showcasing value of our services and products.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.
- Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
- Negotiated and closed complex deals with key clients, securing significant revenue streams.
Administrative Assistant
Malley Industries Inc.
08.2010 - 08.2012
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Office Administrator
Beausejour Peat Moss Inc.
07.2003 - 07.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained filing systems, improving document retrieval efficiency and organization.
Office Administrator
Malley Industries Inc.
05.1999 - 07.2003
- Managed office supplies, ensuring timely procurement and optimal inventory levels.
- Coordinated scheduling for meetings and appointments, enhancing staff productivity.
- Maintained filing systems, improving document retrieval efficiency and organization.
- Assisted in preparing reports and presentations, supporting team communication efforts.
- Monitored office equipment functionality, coordinating repairs to minimize downtime.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Business Management -
Oulton College
Moncton, NB06.1997
Skills
- Goal-oriented
- Dependable and reliable
- Exceptional multi-tasker
- Exceptional customer service skills
- Maintaining records
- Data entry
- Data management
- Verbal communication
- Team collaboration
- Professional and mature
- Customer relationship management (CRM)
Affiliations
Canadian Professional Sales Association
Languages
English
Native or Bilingual
French
Professional Working
Career Focus
Highly motivated sales professional with a proven ability to exceed sales targets and consistently surpass company expectations through client base expansion and the maintenance of superior customer service standards. Recognized as a decisive leader possessing high energy, exceptional communication skills, and a strong team player. This focus underscores key strengths, including:
* Sales Expertise: Demonstrates proficiency in achieving sales targets and understanding customer needs.
* Client Relationship Management: Highlights the ability to build and maintain strong client relationships.
* Leadership Qualities: Emphasizes decisive leadership, high energy, and effective communication.
* Teamwork: Positions the candidate as a collaborative and supportive team member.
Timeline
Business Development Manager
Bouctouche Bay Industries
03.2021 - Current
Account Manager
Otis Elevator Company
02.2018 - 02.2021
Relationship Manager Ambulance & Mobility Sales
Malley Industries Inc.
08.2012 - 01.2018
Administrative Assistant
Malley Industries Inc.
08.2010 - 08.2012
Office Administrator
Beausejour Peat Moss Inc.
07.2003 - 07.2010
Office Administrator
Malley Industries Inc.
05.1999 - 07.2003
Business Management -
Oulton College