Melanie Vongpradith
Riverside
Summary
Dynamic loan processor with extensive experience at Direct Home Lending, excelling in document validation and customer service. Proven ability to manage complex loan files and ensure timely processing, contributing to successful closings. Skilled in Encompass mortgage program and fostering teamwork, consistently delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Picking Lead
Ralphs Grocery Store
Fontana
04.2024 - Current
- Supervised daily picking operations to ensure efficiency and accuracy.
- Trained new team members on safety protocols and picking processes.
- Coordinated inventory management to maintain stock levels for customer orders.
- Collaborated with other departments such as Quality Assurance to ensure best practices are followed while handling products in the warehouse.
- Ensured that all personnel are following established procedures while working on tasks assigned by management.
- Provided feedback on employee performance and conducted reviews as necessary.
Junior Processor
Omega Accounting Solutions
Irvine
05.2023 - 10.2023
- Assisted in the preparation of reports detailing processing activities and trends.
- Utilized financial software to input data and manage client information effectively.
- Communicated with clients to clarify information and resolve processing issues promptly.
- Provided support to Senior Processor during document preparation, funding, and post-closing activities.
Processor
Direct Home Lending
Corona
09.2021 - 05.2022
- Assisted loan officers in sending out initial disclosures.
- Submit new loans to the underwriter for approval.
- Work with escrow and title for the documentation needed for the files.
- Managed files from setup to funding.
- Validate all residential home loans; analyze borrowers' income, credit, and other qualifications.
Junior Processor
Priority Financial
Orange
08.2020 - 07.2021
- Provide support to the Loan Officer and underwriting teams by ensuring timely and accurate processing of mortgages.
- Ensured all files were complete prior to the underwriting hand-off, and coordinated effectively with title companies to ensure smooth closings.
- Processed challenging loan applications (first time home borrowers, Self-employed applicants and borrowers with problematic credit histories).
Junior Processor
Loan Depot
Irvine
03.2020 - 08.2020
- Verified borrowers' employment status.
- Updated homeowners insurance to the company's mortgagee.
- Worked quickly and efficiently to process loans.
Assistant Manager
Seven Seas Thai Cuisine
Corona
07.2017 - 03.2020
- Oversaw new employees' training to assure proper restaurant protocol was achieved and attained by ensuring trainees were comfortable leading a shift in a new environment.
- Recorded food and beverage orders according to the customers' expectations while providing attentive and engaging service.
- Provided exceptional customer service while collaborating with others by guaranteeing all customers were satisfied with their overall dining experience of 20+ tables.
Education
High School Diploma -
Nueva Vista High School
Jurupa Valley, CA04-2013
Some College (No Degree) -
Riverside City College
Riverside, CASkills
- Microsoft Office (Excel, PowerPoint, Photoshop)
- FHA and CON loans
- Encompass mortgage program
- Customer service
- Loan processing
- File management
- Document validation
- Mortgage underwriting
- Customer relationship management
- Time management
- Teamwork and collaboration
- Document review
- Document control
- Sales support
- Loan document validation
Languages
English
Professional
Thai
Professional
Laos
Professional
References
References available upon request.
Timeline
Picking Lead
Ralphs Grocery Store
04.2024 - Current
Junior Processor
Omega Accounting Solutions
05.2023 - 10.2023
Processor
Direct Home Lending
09.2021 - 05.2022
Junior Processor
Priority Financial
08.2020 - 07.2021
Junior Processor
Loan Depot
03.2020 - 08.2020
Assistant Manager
Seven Seas Thai Cuisine
07.2017 - 03.2020
High School Diploma -
Nueva Vista High School
Some College (No Degree) -
Riverside City College