Melanie Vieira
Everett,ON
Summary
Self-motivated professional as a communications operator and working in a fast paced call center. Strong skills in accounts receivable and collections, resolving discrepancies and ensuring timely payments. Demonstrates attention to detail and strong analytical problem-solving abilities, contributing to accurate financial reporting and enhanced customer satisfaction.
Overview
27
27
years of professional experience
Work History
COMMUNICATIONS OPERATOR
Rapid SOS - NORTHERN COMMUNICATIONS
Sudbury (Remote), ON
06.2022 - Current
- Operated communication systems for emergency response coordination and dispatch.
- Operated multi-line phone systems, ensuring accurate routing of incoming calls to support efficient communication.
- Answered incoming calls, directing them to appropriate personnel to facilitate timely responses.
- Answered calls with a friendly and polite demeanor to engage callers and enhance overall customer service experience.
- Trained new Communications Operators on equipment usage and procedures, enhancing team readiness and operational effectiveness.
- Evaluated Communications Operators' performance regularly, offering constructive feedback and coaching for improvement.
ACCOUNTS RECEIVABLE/COLLECTIONS
CAVALIER TRANSPORTATION
Bolton, ON
01.2020 - 06.2022
- Ensured timely receipt of payments, recording transactions to maintain financial accuracy.
- Verified and posted payments and receipts, resolving discrepancies to uphold financial record integrity.
- Utilized strong communication and math skills to deliver timely and accurate accounting information.
ACCOUNTS PAYABLE MANAGER
HUMBER NURSERIES LTD.
01.1999 - 01.2020
- Executed payment authorizations, ensuring timely processing of financial transactions to maintain cash flow.
- Accurately reconciled account balances to produce accurate reports, accounts, and statements.
- Complete month and year end requirements including reconciliation of accounts.
- Validated invoices, matching details to individual purchase orders to prevent discrepancies.
- Escalated complex queries and complaints, resolving invoice issues to enhance customer and supplier satisfaction.
- Managed employee performance and development, monitoring performance management to foster team growth.
- Enforce data protection standards.
Education
Grade 12 High School Diploma - O.S.S.D
King City Secondary School
Skills
- Emergency response coordination
- Customer Service
- Communication Strategies
- Empathy and patience
- Excel and Word
- Publishing software
Timeline
COMMUNICATIONS OPERATOR
Rapid SOS - NORTHERN COMMUNICATIONS
06.2022 - Current
ACCOUNTS RECEIVABLE/COLLECTIONS
CAVALIER TRANSPORTATION
01.2020 - 06.2022
ACCOUNTS PAYABLE MANAGER
HUMBER NURSERIES LTD.
01.1999 - 01.2020
Grade 12 High School Diploma - O.S.S.D
King City Secondary School