Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Uballez

Banning

Summary

Dynamic inside sales professional with a proven track record at T.M Cobb, excelling in sales analytics and fostering client loyalty. Recognized for exceeding sales goals and enhancing customer satisfaction through effective communication and strategic initiatives. Skilled in Salesforce CRM, I leverage my expertise to drive results and build lasting relationships.

Overview

6
6
years of professional experience

Work History

Inside Sales

T.M Cobb
03.2024 - Current
  • Participated in ongoing professional training programs to further hone selling skills and stay current with best practices in inside sales techniques.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Primary inside sales representative for all 11 Dixieline locations.
  • I work closely with our outside sales representative at lunches and events.
  • I not only working with interior/exterior doors but I also work with custom quotes and commerical high volume doors.
  • Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.

Customer Service Representative

Johnson Hardwood
01.2022 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

General Manager

Desert Taco
06.2019 - 05.2021
  • Directed daily operations to ensure process efficiency and high-quality service delivery.
  • Implemented strategic initiatives that enhanced customer satisfaction and operational effectiveness.
  • Oversaw budgeting and financial planning, optimizing resource allocation for maximum profitability.
  • Led cross-functional teams to drive project completion and improve workflow management.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.

Education

Associate of Science -

Riverside City College
Riverside, CA

Skills

  • Inside sales
  • Sales contracts
  • Merchandise sales
  • Design sales
  • Salesforce CRM software
  • Sales analytics and reporting
  • Sales tracking
  • Salesforce DX

Timeline

Inside Sales

T.M Cobb
03.2024 - Current

Customer Service Representative

Johnson Hardwood
01.2022 - 02.2024

General Manager

Desert Taco
06.2019 - 05.2021

Associate of Science -

Riverside City College

Similar Profiles

CREATE PROFILE
Melanie Uballez