Melanie Trudelle
Victoria,BC
Summary
Dynamic Complex Care Support Worker with expertise in crisis intervention and trauma-informed care. Proven ability to implement effective therapeutic interventions and promote community engagement. Skilled in behavioral management and adept at maintaining accurate documentation, ensuring a safe environment for vulnerable individuals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Complex Care Support Worker
Pivot Point Growth Center Inc.
12.2024 - Current
- Implemented creative therapeutic interventions to address emotional challenges faced by vulnerable young people effectively.
- Supported individuals living with Complex PTSD, and other mental health disorders
- Provided emergency response in crisis situations to diffuse tensions and prevent violence or self harm
- Organized and provided medication at set times, and accurately maintained MAR documentation records
- Documented hourly progress notes, and critical incident reports
- Prepared healthy meals, maintained clean environments and laundered clothes.
- Promoted community involvement among persons served by engaging them in recreational activities within the local community
Assistant Managing Partner
MCR Painting Inc.
01.2018 - 12.2024
- Managed employee records on database to maintain accuracy and updated information.
- Supported the overall financial health of the organization by ensuring accurate and timely payroll processing.
- Managed invoicing and payment processing operations.
- Maintained detailed records of customer payments and billing adjustments.
- Reconciled accounts receivable to general ledger.
- Used Quickbooks and Sage 50 software with fluency
Residential Care Worker
Clements Center Society
02.2015 - 04.2016
- Helped patients move in and out of beds, baths, wheelchairs, and using lift systems
- Prepared custom meals for persons served who have dysphasia
- Facilitated personal hygiene management, feeding and ambulation.
- Supported activities of daily living for patients with limited mobility
- Maintained cleanliness of the residential facility by performing routine housekeeping tasks
- Promoted a positive living environment by organizing community inclusion activities
Education
High School Diploma -
Grande Prairie High School
Grande Prairie, ABFoundations Course - Basic Bookkeeping
Camosun College
Victoria, BC12-2005
Skills
- Multidisciplinary team collaboration
- Crisis intervention
- Risk assessment
- Crisis intervention techniques
- Behavioral management
- Trauma-informed care
- Autism Intervention
Certification
MANDT CERTIFICATION* First Aid/CPR* Medication Administration Training
Timeline
Complex Care Support Worker
Pivot Point Growth Center Inc.
12.2024 - Current
Assistant Managing Partner
MCR Painting Inc.
01.2018 - 12.2024
Residential Care Worker
Clements Center Society
02.2015 - 04.2016
High School Diploma -
Grande Prairie High School
Foundations Course - Basic Bookkeeping
Camosun College
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