Melanie Tonhauser
Spruce Grove,AB
Summary
Highly motivated with a passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Diligent and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Casual Support Staff
Parkland School Division
Stony Plain, AB
09.2024 - Current
- Answered telephone and assisted callers by providing information or directing to appropriate staff member.
- Assisted students with illness and minor injuries.
- Entered absences in Powerschool as needed.
- Worked with other support staff on projects as needed.
Owner/Front Office Administrator
Canuck Industrial Sales (1982) Ltd.
Edmonton, AB
10.2010 - 12.2024
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Accounts Payable and Accounts Receivable
- Payroll and benefits administration for 10-20 employees
Customer Service Representative
GE Money
Edmonton, AB
08.2004 - 08.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Office Administrator
Re/Max Real Estate
St. Albert, AB
08.2000 - 08.2004
- Aided in employee on-boarding through training new hires on office procedures, software applications, and company policies.
- Liaison between staff, realtors and owners
- Back up to reception, listing desk and Conveyancer
- Semi-monthly payroll administration
- Accounts payable
- Ordering and maintaining of office equipment and supplies
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Education
Business Administration
NorQuest College
Edmonton, AB06.2022
Arts-Child Studies
Dawson College
Montreal, QC06.1997
High School Diploma -
Howard S. Billings Regional High School
Châteauguay, QC06.1996
Skills
- Microsoft Office
- Google Drive
- Power School
- PASI
- Sage 300
- Quickbooks
- Financial Management
- Payroll
- Administrative Support
- Document Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Volunteer Experience
-Treasurer for Graminia Community School Foundation from 2017-2023
-Director at Large Graminia Community School Foundation 2023-2024
-Assisted with and/or ran multiple fundraiser at the school level
-Chaperoned Graminia Swinging Band overnight trips
-Registrar & Treasurer Parkland Youth Biathlon Club 2022- Present
Timeline
Casual Support Staff
Parkland School Division
09.2024 - Current
Owner/Front Office Administrator
Canuck Industrial Sales (1982) Ltd.
10.2010 - 12.2024
Customer Service Representative
GE Money
08.2004 - 08.2006
Office Administrator
Re/Max Real Estate
08.2000 - 08.2004
Business Administration
NorQuest College
Arts-Child Studies
Dawson College
High School Diploma -
Howard S. Billings Regional High School