Melanie Tonhauser
Spruce Grove,AB
Summary
Highly motivated with a passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Diligent and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Casual Support Staff
Parkland School Division
09.2024 - Current
- Answered telephone and assisted callers by providing information or directing to appropriate staff member.
- Assisted students with illness and minor injuries.
- Entered absences in Powerschool as needed.
- Worked with other support staff on projects as needed.
Owner/Front Office Administrator
Canuck Industrial Sales (1982) Ltd.
10.2010 - 12.2024
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Accounts Payable and Accounts Receivable
- Payroll and benefits administration for 10-20 employees
Customer Service Representative
GE Money
08.2004 - 08.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Office Administrator
Re/Max Real Estate
08.2000 - 08.2004
- Aided in employee on-boarding through training new hires on office procedures, software applications, and company policies.
- Liaison between staff, realtors and owners
- Back up to reception, listing desk and Conveyancer
- Semi-monthly payroll administration
- Accounts payable
- Ordering and maintaining of office equipment and supplies
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Education
Business Administration
NorQuest College
Edmonton, AB06.2022
Arts-Child Studies
Dawson College
Montreal, QC06.1997
High School Diploma -
Howard S. Billings Regional High School
Châteauguay, QC06.1996
Skills
- Microsoft Office
- Google Drive
- Power School
- PASI
- Sage 300
- Quickbooks
- Financial Management
- Payroll
- Administrative Support
- Document Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Volunteer Experience
-Treasurer for Graminia Community School Foundation from 2017-2023
-Director at Large Graminia Community School Foundation 2023-2024
-Assisted with and/or ran multiple fundraiser at the school level
-Chaperoned Graminia Swinging Band overnight trips
-Registrar & Treasurer Parkland Youth Biathlon Club 2022- Present
Timeline
Casual Support Staff
Parkland School Division
09.2024 - Current
Owner/Front Office Administrator
Canuck Industrial Sales (1982) Ltd.
10.2010 - 12.2024
Customer Service Representative
GE Money
08.2004 - 08.2006
Office Administrator
Re/Max Real Estate
08.2000 - 08.2004
Business Administration
NorQuest College
Arts-Child Studies
Dawson College
High School Diploma -
Howard S. Billings Regional High School