Experienced B2C specialist with a forward-thinking approach. Leveraging 16 years of expertise in customer relationship building and sales within the logistics and entertainment sector. Skilled in cultivating strong rapport with individuals to optimize project goals, resolve complex problems, and consistently deliver satisfactory outcomes through an empathic approach. Proficient in utilizing Microsoft and Google applications to streamline processes and enhance overall efficiency.
Hi, I’m
Melanie Thomas
Summary
Overview
16
years of professional experience
Work History
Edgemont Moving & Storage Ltd.
Move Consultant|Outside Sales
10.2020 - Current
Job overview
- Evaluate and provide detailed, accurate estimates for local and provincial moves, both residential and corporate, including packing and storage needs.
- Perform in-person and virtual walk-through consultations (via Zoom, FaceTime & WhatsApp).
- Manage client relationships through regular check-ins and updates on progress, changes or challenges being faced, to ensure high levels of satisfaction and repeat business.
- Liaise with clients, realtors, strata and municipalities to better solve customer challenges and recommend appropriate solutions.
- Adhere to transport and WorkSafe BC regulations and operational compliance.
Delany's Coffee House
Assistant Manager
09.2018 - 04.2021
Job overview
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Adhered to health and safety protocols during the COVID-19 pandemic.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with local businesses to provide special event catering.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Melanie Dawn Makeup Artist
Owner and Operator, Makeup Artist (freelance)
05.2009 - 10.2019
Job overview
- Award-winning artist in Canada for private, corporate, and community events.
- Negotiated contracts and collaborated on event planning with businesses and municipalities, providing a portfolio of skilled artists for consideration within budget.
- Designed and implemented virtual coaching using Skype.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Education
City Of Oxford College
BTEC Diploma from Foundation Studies in Art & Design
06.1996
University Overview
Henry Box SchoolWitney, Oxfordshire
GCE Advanced Level from University of Cambridge Art & Design Advanced Level Certification
06.1995
University Overview
Skills
- Service Excellence
- Outside Sales
- Business Software Proficiency
- Relationship building
- Event Management
- Accurate Cost Estimation
- Regulatory Adherence
- Excellent Verbal Skills
- Detail-Oriented
- Effective Problem Resolution
- Engaging Presentation Skills
- Client engagement
Recognition
Recognition
- Former Member of the Canadian Association of Face And Body Artists
Personal Information
Personal Information
- Relocation: Open
- Driving License: Full
Languages
English
Native or Bilingual
Timeline
Move Consultant|Outside Sales
Edgemont Moving & Storage Ltd.
10.2020 - Current
Assistant Manager
Delany's Coffee House
09.2018 - 04.2021
Owner and Operator, Makeup Artist (freelance)
Melanie Dawn Makeup Artist
05.2009 - 10.2019
Henry Box School
GCE Advanced Level from University of Cambridge Art & Design Advanced Level Certification
City Of Oxford College
BTEC Diploma from Foundation Studies in Art & Design
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