Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Melanie Tapia

Santa Ana

Summary

Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and Fair Housing Guidelines. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Extra Storage
Costa Mesa
01.2024 - Current
  • Oversee daily operations, ensuring high levels of customer service, and facility maintenance.
  • Promote unit rentals, explain lease agreements, and handle customer inquiries.
  • Process payments, track past-due accounts, and follow up on delinquent customers
  • Conduct facility inspections to maintain cleanliness, security, and proper maintenance.
  • Implement marketing strategies to increase occupancy rates and revenue.

Property Manager

THG Realty LLC
Costa Mesa
12.2020 - 06.2023
  • Managed day-to-day operations, ensuring resident satisfaction, and community upkeep.
  • Collected rent, tracked delinquent accounts, and prepared 3-day and eviction notices.
  • Enforced community policies, resolved tenant disputes, and addressed complaints.
  • Implemented marketing strategies to attract new residents, and increase occupancy rates.
  • Oversaw infrastructure improvement and community amenities projects.
  • Coordinated with realtors in mobile home sales and escrow.
  • Facilitated tenant paperwork processing and verification.
  • Built relationships with service vendors and submitted associated billing statements.
  • Developed and managed annual budgets.

Bookkeeper & Administrative Assistant

ALS
Garden Grove
03.2018 - 01.2020
  • Managed accounts payable/receivable, reconciliations, inventory, and payroll processing.
  • Processed customer orders and provided customer service support.
  • Coordinated travel arrangements, including flights, accommodations, and transportation for the owner.
  • Assisted with event planning, scheduling, and administrative tasks.

Administrative & Personal Assistant

Celestial Inc.
Santa Ana
05.2012 - 01.2018
  • Managed owners' calendars, scheduling, travel arrangements, and appointments.
  • Screened phone calls, emails, and other correspondence from vendors.
  • Assisted in managing finances by tracking expenses, reconciling accounts, and preparing financial reports.
  • Conducted market research and maintained organized filing systems.

On Site Property Manager

Celestial Inc.
Woodland Hills
04.2010 - 04.2017
  • Managed annual budgets, rent collection, financial reporting, accounts receivable/payable, and payroll processing.
  • Marketed vacant units, conducted tours, and facilitated lease signings, rent increases, and legal notices.
  • Supervised staff, and coordinated maintenance requests and vendor contracts for quick turnover of vacant units, and property cleanliness.
  • Resolved resident disputes, concerns, and requests while enforcing community policies.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Prepared detailed budgets and financial reports for properties.
  • Prepared monthly reports on rent collections and occupancy rates.

Education

Associate's Degree - Media Production

American InterContinental University
Los Angeles, CA

Skills

  • Property Management: Yardi
  • Property Management: AppFolio
  • Property Management: Rent Manager
  • Property Management: Fair Housing Regulations
  • Financial Management: QuickBooks
  • Financial Management: Payroll
  • Financial Management: Budgeting
  • Financial Management: Reconciliations
  • Administrative Support: Microsoft Office Suite
  • Administrative Support: Data Entry
  • Administrative Support: Scheduling
  • Customer Service and Communication: Bilingual (English and Spanish)
  • Customer Service and Communication: Client Relations
  • Operations and Office Management: Vendor Coordination
  • Event Planning and Coordination

Languages

Spanish
Professional

References

References available upon request.

Timeline

Assistant Manager

Extra Storage
01.2024 - Current

Property Manager

THG Realty LLC
12.2020 - 06.2023

Bookkeeper & Administrative Assistant

ALS
03.2018 - 01.2020

Administrative & Personal Assistant

Celestial Inc.
05.2012 - 01.2018

On Site Property Manager

Celestial Inc.
04.2010 - 04.2017

Associate's Degree - Media Production

American InterContinental University

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Melanie Tapia