Summary
Overview
Work History
Education
Skills
Certification
Enjoys learning and practising new languages
Timeline
Generic

Melanie Stephen

Mississauga,ON

Summary

A goal-oriented person who is dedicated to being a strong leader and problem-solver to increase guest satisfaction and positively promote workplace success. Excellent oral and written communication skills alongside capable leadership abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Leader Manager

McDonald's
06.2021 - Current
  • Stayed calm, collected and logical during stressful incidents to identify and create exemplary solutions.
  • Resolved issues with customer service by finding immediate solutions, increasing customer satisfaction.
  • Trained employees to have effective communication, development and optimized customer service.
  • Motivated staff by implementing incentives, promoting a positive atmosphere and allowing staff to feel recognized.
  • Identified and corrected poor performance and behaviours to reach efficient productivity.

Education

High School Diploma -

St. Joseph Secondary School
Mississauga, ON
06.2021

Bachelor of Science - Life Sciences

McMaster University
Hamilton, ON
04.2025

Skills

  • Method Validation
  • Critical thinking
  • Problem-solving during stressful events
  • Identifying Opportunities
  • Reaching set targets and goals
  • Effective and Logical Communicator
  • Strategical
  • Staff Motivation and Discipline
  • Self Defense Training and Coaching
  • Proficient Customer Service
  • Observant
  • Bilingual in English and Tamil

Certification

  • Second-Degree Black Belt
  • Numerous Dance Awards
  • First Place Trophy in Tri-Star TaeKwonDo Championship Sparring
  • Two medals for Third Place in Markham Pan Am Taekwondo Sparring
  • Grade 10 Honour Roll
  • Grade 12 Honour Roll
  • Numerous Soccer Awards
  • Fifth Place Track and Field Relay
  • Sixth Place Track and Field Relay
  • Second Place ROPSSAA in Grade 11 Girl's Basketball Tournament
  • First Place ROPSSAA in Grade 10 Badminton Team

Enjoys learning and practising new languages

During my free time, I use Duolingo to practice new languages such as Mandarin and Korean. To further learn the accents and pronunciations of these languages, I watch Chinese and Korean shows and test my ability to understand the language by watching them with no subtitles frequently. 

Timeline

Team Leader Manager

McDonald's
06.2021 - Current

High School Diploma -

St. Joseph Secondary School

Bachelor of Science - Life Sciences

McMaster University

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Melanie Stephen