Melanie Stelatos
McMaster Student
Greenbank,ON
Summary
I am an energetic, ambitious, and positive first year science student at McMaster University, who has a passion for helping others. Proven to enhance guest experiences at Lakeridge Ski Resort, I streamlined operations and reduced wait times, demonstrating exceptional problem-solving and guest assistance skills. My time as a PlayOn Instructor at YMCA GTA further showcases my ability to build relationships and foster engaging environments, leveraging my creativity and empathy to exceed employer expectations.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Ski Lift Operator
Lakeridge Ski Resort
11.2023 - 03.2024
- Streamlined daily operations by effectively managing queues at busy times, ensuring an enjoyable experience for all guests waiting in line.
- Reduced wait times for guests by quickly and accurately scanning lift tickets and verifying passes.
- Educated guests on proper lift usage, ensuring a safe and enjoyable experience while minimizing risk of accidents or injuries.
- Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
PlayOn Instructor
Ymca Gta
09.2022 - 06.2023
- Facilitated an afterschool program for 20 elementary school students for the YMCA PlayON program
- Built strong relationships with the students throughout the school year to create the best daily programs to keep each student engaged and safe
- Organized and prepared snacks each day for the group that coincided with Canada's Food Guide
- Organized sports, arts and crafts, and educational activities that coincided with the Ministry of Educations guidelines
- Brought a positive attitude to the workplace everyday to cultivate a welcoming environment with the students and my coworkers
Education
Bachelor of Science - Science
McMaster University
Hamilton, ON 09.2024 - Current
High School Diploma -
Uxbridge Secondary School
Uxbridge, ON 09.2020 - 06.2024
Skills
Patience and Empathy
Adaptive Problem Solving
Guest Assistance
Initiative-taking
Creative and Energetic
Relationship Building
Languages
English
Native or Bilingual
French
Limited Working
Certification
First Aid CPR-C
Hobbies
I love to be active in the gym everyday, golfing, snowboarding, and doing yoga with my friends. I also enjoy spending my free time playing piano and guitar. Most of all, I love spending time with my big Greek family, my friends, and my two dogs!
Timeline
Bachelor of Science - Science
McMaster University
09.2024 - Current
Ski Lift Operator
Lakeridge Ski Resort
11.2023 - 03.2024
PlayOn Instructor
Ymca Gta
09.2022 - 06.2023
First Aid CPR-C
09-2022
High School Diploma -
Uxbridge Secondary School
09.2020 - 06.2024
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