Melanie Sousa
Cambridge,ON
Summary
Highly organized and dedicated medical administrative professional with successful experience in fast-paced office settings. Hardworking as a team player or individually with expertise in completing various clerical tasks and offering staff support. Highly capable of learning and adapting to new programs. Professional and respectable attitude towards other staff and healthcare professionals. Excellent communication skills required to communicate effectively with staff in the healthcare system. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Medical Secretary (Role Revised)
Grand River Regional Cancer Centre
11.2021 - Current
- Responsible for pick up of paperwork from 17 physician offices and responsible for distribution to appropriate locations throughout clinics as well as outside locations.
- Organized meetings for physicians with speakers, booked meeting rooms and organized lunch pick up, set up and clean up.
- Facilitated new patient prescriptions, refills, and prescription pre-authorizations and faxed to appropriate locations.
- Used knowledge of medical terminology to transcribe patient information to provide letters for insurance as well as patient employers.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Accurately completed insurance paperwork for patients including invoicing while ensuring hospital policies are followed, as well as coordinating pick up.
- Prepared proper documentation for accounting purposes
- Requested imaging from outside locations to have delivered and loaded to PACS.
- Maintained office supplies inventory by checking stock, anticipating department needs and placing orders
- Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Medical Secretary
Grand River Regional Cancer Centre
06.2010 - 11.2021
- Used knowledge of medical terminology to transcribe patient information into referral letters, drug requests, letters to other physicians, return to work letters as well as letters to insurance companies.
- Coordinated referrals through other medical specialists and documented details electronically. As well as follow up on appointments made and ensure patient is aware.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Completed and filed financial documentation for accounting purposes.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Accurately completed all necessary paperwork and electronic documentation for appropriate medical requests such as EAP drug requests and Oncotype testing and ensured send out in timely manner as well as ensuring response received in a timely manner.
- Tracking all patient referrals, send outs and ins insurance forms electronically for necessary reference.
- Received and routed laboratory results to correct clinical staff members.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Clinic Secretary
Grand River Hospital Medical Imaging
06.2009 - 06.2010
- Responsible for booking over 50 Inpatient and Outpatient CT's, Ultrasounds, and X-rays daily.
- Registered patients for appointments
- Organized and created patient requests for CD's.
- Ensuring proper departments informed with critical results.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Clinic Secretary
Grand River Hospital Inpatient Surgery
07.2003 - 06.2009
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Processed patient post-op charts and ensured all proper diets, exams, lab tests and medications in system.
- Interpreting and transcribing physician orders.
- Booking patient transportation.
Education
Health Office Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2003
Skills
- 20 Years experience with hospital office environment
- Medical Terminology
- Computer Proficiency using MS Office, Cerner, Outlook and Microsoft 365
- Excellent Verbal and Written Communication
- Teamwork and Collaboration
- Organization and Time Management
- Answer Telephones
- Adaptable and Flexible
- Calendar and Appointment Management
- Transcription
- Professionalism
Timeline
Medical Secretary (Role Revised)
Grand River Regional Cancer Centre
11.2021 - Current
Medical Secretary
Grand River Regional Cancer Centre
06.2010 - 11.2021
Clinic Secretary
Grand River Hospital Medical Imaging
06.2009 - 06.2010
Clinic Secretary
Grand River Hospital Inpatient Surgery
07.2003 - 06.2009
Health Office Administration
Conestoga College Institute of Technology And Advanced Learning
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