MELANIE SMOLANA
Administrative & Hospitality Leader
Summary
- Detail-oriented, passionate team player.
- Experience leading in administrative and operations management roles.
- Excellent communication, organizational and problem-solving skills.
- Excels in fast-paced environments, managing multiple projects simultaneously while adhering to deadlines.
- Offers top-notch technical abilities and relationship-building skills.
- Consistently demonstrates positive attitude and commitment to cultivating and maintaining client satisfaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Corporate General Manager
Smitty's Canada Inc
Calgary, AB
08.2014 - 10.2021
- Maximized operational excellence by mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided guidance to team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Corporate Marketing Assistant & Guest Relations
Smitty’s Canada Inc
Calgary, AB
01.2018 - 10.2021
- Developed national marketing campaigns.
- Served as corporate liaison for marketing, operations and IT departments.
- Created all corporate socials and managed, along with Google Business profiles, national website and corporate guest databases.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Attended, participated in and recorded minutes for annual Menu & Marketing Committee Meetings.
- Organized resources, records and personnel to accomplish aggressive national targets.
- Offered technical support and troubleshot issues to enhance guest satisfaction and franchisee productivity.
- Developed and maintained relationships with customers and suppliers through account development.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Designed, reviewed and edited menus and documents for accuracy, grammar and clarity.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging marketing, administrative and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Planned and coordinated logistics and materials for board meetings and committee meetings.
Corporate Trainer & New Store Opener
Smitty's Canada Inc
Calgary, Alberta
01.2018 - 10.2021
- Coordinated with corporate leadership to identify training and development opportunities to improve operations and optimize performance.
- Hosted Franchise Partners, Managers and employees at corporate training locations to complete Front of House, Heart of House and Management training.
- Traveled to new store locations to run and oversee FOH, HOH and Management training programs through to grand opening.
- Developed and executed soft opening promotional events tailored to local market trends and demographics.
- Developed engaging and entertaining presentations to improve impact of training.
Promotions Manager, Brand Ambassador, Server
Terra Nova Entertainment
St. John's, NL
09.2012 - 09.2013
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Organized and executed special events at multiple venues weekly.
- Managed all Terra Nova Entertainment social platforms for ten unique venues.
- Planned and executed photography and promotions at multiple venues weekly.
- Created and managed a promotional Street Team.
- Continuously developed brand loyalty through guest interaction.
- Served at multiple TNE venues.
- Tended bar at multiple TNE venues.
Education
Bachelor of Arts -
Memorial University of Newfoundland
St. John's 09.2009 - 05.2011
High School Diploma -
Auburn Drive High School
Cole Harbour, NS 09.2007 - 06.2009
Skills
Business Administration
Certification
Alberta Advanced Food Safety
Timeline
Alberta Advanced Food Safety
06-2020
Corporate Marketing Assistant & Guest Relations
Smitty’s Canada Inc
01.2018 - 10.2021
Corporate Trainer & New Store Opener
Smitty's Canada Inc
01.2018 - 10.2021
Corporate General Manager
Smitty's Canada Inc
08.2014 - 10.2021
Promotions Manager, Brand Ambassador, Server
Terra Nova Entertainment
09.2012 - 09.2013
Bachelor of Arts -
Memorial University of Newfoundland
09.2009 - 05.2011
High School Diploma -
Auburn Drive High School
09.2007 - 06.2009