MELANIE SMOLANA
Administrative & Hospitality Leader
Summary
- Detail-oriented, passionate team player.
- Experience leading in administrative and operations management roles.
- Excellent communication, organizational and problem-solving skills.
- Excels in fast-paced environments, managing multiple projects simultaneously while adhering to deadlines.
- Offers top-notch technical abilities and relationship-building skills.
- Consistently demonstrates positive attitude and commitment to cultivating and maintaining client satisfaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Corporate General Manager
Smitty's Canada Inc
Calgary, AB
08.2014 - 10.2021
- Maximized operational excellence by mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided guidance to team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Corporate Marketing Assistant & Guest Relations
Smitty’s Canada Inc
Calgary, AB
01.2018 - 10.2021
- Developed national marketing campaigns.
- Served as corporate liaison for marketing, operations and IT departments.
- Created all corporate socials and managed, along with Google Business profiles, national website and corporate guest databases.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Attended, participated in and recorded minutes for annual Menu & Marketing Committee Meetings.
- Organized resources, records and personnel to accomplish aggressive national targets.
- Offered technical support and troubleshot issues to enhance guest satisfaction and franchisee productivity.
- Developed and maintained relationships with customers and suppliers through account development.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Designed, reviewed and edited menus and documents for accuracy, grammar and clarity.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging marketing, administrative and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Planned and coordinated logistics and materials for board meetings and committee meetings.
Corporate Trainer & New Store Opener
Smitty's Canada Inc
Calgary, Alberta
01.2018 - 10.2021
- Coordinated with corporate leadership to identify training and development opportunities to improve operations and optimize performance.
- Hosted Franchise Partners, Managers and employees at corporate training locations to complete Front of House, Heart of House and Management training.
- Traveled to new store locations to run and oversee FOH, HOH and Management training programs through to grand opening.
- Developed and executed soft opening promotional events tailored to local market trends and demographics.
- Developed engaging and entertaining presentations to improve impact of training.
Promotions Manager, Brand Ambassador, Server
Terra Nova Entertainment
St. John's, NL
09.2012 - 09.2013
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Organized and executed special events at multiple venues weekly.
- Managed all Terra Nova Entertainment social platforms for ten unique venues.
- Planned and executed photography and promotions at multiple venues weekly.
- Created and managed a promotional Street Team.
- Continuously developed brand loyalty through guest interaction.
- Served at multiple TNE venues.
- Tended bar at multiple TNE venues.
Education
Bachelor of Arts -
Memorial University of Newfoundland
St. John's 09.2009 - 05.2011
High School Diploma -
Auburn Drive High School
Cole Harbour, NS 09.2007 - 06.2009
Skills
Business Administration
Office Administration
Operations Management
Verbal, written and analytical communication
Microsoft Office and computer proficiency
Guest experience and satisfaction
Client and partner relationship development
Organization
Adaptability
Certification
Alberta Advanced Food Safety
Timeline
Alberta Advanced Food Safety
06-2020
Corporate Marketing Assistant & Guest Relations
Smitty’s Canada Inc
01.2018 - 10.2021
Corporate Trainer & New Store Opener
Smitty's Canada Inc
01.2018 - 10.2021
Corporate General Manager
Smitty's Canada Inc
08.2014 - 10.2021
Promotions Manager, Brand Ambassador, Server
Terra Nova Entertainment
09.2012 - 09.2013
Bachelor of Arts -
Memorial University of Newfoundland
09.2009 - 05.2011
High School Diploma -
Auburn Drive High School
09.2007 - 06.2009