Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
MELANIE SMOLANA

MELANIE SMOLANA

Administrative & Hospitality Leader

Summary

  • Detail-oriented, passionate team player.
  • Experience leading in administrative and operations management roles.
  • Excellent communication, organizational and problem-solving skills.
  • Excels in fast-paced environments, managing multiple projects simultaneously while adhering to deadlines.
  • Offers top-notch technical abilities and relationship-building skills.
  • Consistently demonstrates positive attitude and commitment to cultivating and maintaining client satisfaction.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certificate

Work History

Corporate General Manager

Smitty's Canada Inc
Calgary, AB
08.2014 - 10.2021
  • Maximized operational excellence by mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided guidance to team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Corporate Marketing Assistant & Guest Relations

Smitty’s Canada Inc
Calgary, AB
01.2018 - 10.2021
  • Developed national marketing campaigns.
  • Served as corporate liaison for marketing, operations and IT departments.
  • Created all corporate socials and managed, along with Google Business profiles, national website and corporate guest databases.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Attended, participated in and recorded minutes for annual Menu & Marketing Committee Meetings.
  • Organized resources, records and personnel to accomplish aggressive national targets.
  • Offered technical support and troubleshot issues to enhance guest satisfaction and franchisee productivity.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Designed, reviewed and edited menus and documents for accuracy, grammar and clarity.
  • Increased customer service success rates by quickly resolving issues.
  • Performed wide-ranging marketing, administrative and service-related functions.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Planned and coordinated logistics and materials for board meetings and committee meetings.

Corporate Trainer & New Store Opener

Smitty's Canada Inc
Calgary, Alberta
01.2018 - 10.2021
  • Coordinated with corporate leadership to identify training and development opportunities to improve operations and optimize performance.
  • Hosted Franchise Partners, Managers and employees at corporate training locations to complete Front of House, Heart of House and Management training.
  • Traveled to new store locations to run and oversee FOH, HOH and Management training programs through to grand opening.
  • Developed and executed soft opening promotional events tailored to local market trends and demographics.
  • Developed engaging and entertaining presentations to improve impact of training.

Promotions Manager, Brand Ambassador, Server

Terra Nova Entertainment
St. John's, NL
09.2012 - 09.2013
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Organized and executed special events at multiple venues weekly.
  • Managed all Terra Nova Entertainment social platforms for ten unique venues.
  • Planned and executed photography and promotions at multiple venues weekly.
  • Created and managed a promotional Street Team.
  • Continuously developed brand loyalty through guest interaction.
  • Served at multiple TNE venues.
  • Tended bar at multiple TNE venues.

Education

Bachelor of Arts -

Memorial University of Newfoundland
St. John's
09.2009 - 05.2011

High School Diploma -

Auburn Drive High School
Cole Harbour, NS
09.2007 - 06.2009

Skills

    Business Administration

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Certification

Alberta Advanced Food Safety

Timeline

Alberta Advanced Food Safety

06-2020

Corporate Marketing Assistant & Guest Relations

Smitty’s Canada Inc
01.2018 - 10.2021

Corporate Trainer & New Store Opener

Smitty's Canada Inc
01.2018 - 10.2021

Corporate General Manager

Smitty's Canada Inc
08.2014 - 10.2021

Promotions Manager, Brand Ambassador, Server

Terra Nova Entertainment
09.2012 - 09.2013

Bachelor of Arts -

Memorial University of Newfoundland
09.2009 - 05.2011

High School Diploma -

Auburn Drive High School
09.2007 - 06.2009

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MELANIE SMOLANAAdministrative & Hospitality Leader