Melanie Seguin
Gatineau,QC
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
3
3
years of professional experience
Work History
Appointment Coordinator & Licensing
Bel-Air Lexus
10.2024 - 11.2025
- Coordinated appointment scheduling for service and sales departments to optimize customer experience.
- Developed a follow-up system for customer appointments, improving retention rates.
- Directed telephone calls to appropriate parties.
- Managed customer inquiries via phone and email, ensuring timely responses and resolutions.
- Utilized dealership management software to track appointments, enhancing operational efficiency.
- Collaborated with service technicians to confirm availability and streamline workflow processes.
- Managed appointment scheduling , stocking of new arrivals
Appointment Coordinator- Receptionist
Hull Nissan
01.2023 - 10.2024
- Coordinated daily appointment schedules for sales and service departments to optimize customer flow.
- Managed communication between customers and staff, ensuring timely responses to inquiries.
- Implemented a tracking system for appointment confirmations, enhancing operational efficiency.
- Developed training materials for new team members on scheduling software and procedures.
Receptionist
Audi Ottawa Mark Motors
09.2024 - 2024
- Greeted and assisted customers, ensuring positive first impressions and efficient service.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Managed front desk operations, ensuring smooth visitor check-in and communication.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Assisted in managing inventory of office supplies, ensuring availability for staff needs.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Certified -
A-G-C-O
Ottawa, ON07-2022
Licensed 2027 -
Smart Serve
Ottawa, ON01-2022
College of Trades - Cosmetology
Le Monde De La Coiffure
Gatineau, QC08-2021
Diploma -
Regis Master Colorist
Ottawa, ON04-2021
GED -
Education Sans Frontières
Ottawa, ON11-1999
Skills
- Strong organization
- Client relationship building
- Patient confidentiality
- Order tracking
- POS systeme
- Dealermine
- Critical thinking
- Customer service
- Data entry
- Problem resolution
- Relationship building
- Client relations
- Customer satisfaction measurement
- Scheduling
- Product knowledge
- Product sales
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Appointment Coordinator & Licensing
Bel-Air Lexus
10.2024 - 11.2025
Receptionist
Audi Ottawa Mark Motors
09.2024 - 2024
Appointment Coordinator- Receptionist
Hull Nissan
01.2023 - 10.2024
Certified -
A-G-C-O
Licensed 2027 -
Smart Serve
College of Trades - Cosmetology
Le Monde De La Coiffure
Diploma -
Regis Master Colorist
GED -
Education Sans Frontières