Melanie Santos
Vancouver,BC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Head of Administration
Al Matrook Investment And Developtment W.L.L.
Kingdom Of Bahrain - Middle East
06.2017 - 09.2023
- Streamlined administrative processes by implementing efficient systems and procedures, leading to increased productivity.
- Supervised daily operations of the administration department, providing guidance and support to team members.
- Maintained personnel records and updated internal databases to support document management.
- Negotiated contracts with external vendors and suppliers, securing favorable terms for the company.
- Established effective communication channels within the organization, enhancing collaboration and teamwork.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Administrative Assistant
Al Matrook Investment And Developtment W.L.L.
Kingdom Of Bahrain - Middle East
09.2012 - 06.2017
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
- Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.
- Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
- Streamlined office operations by implementing efficient administrative processes and procedures.
Administrative Assistant
Al Mahmeed /Highstyle Construction WLL
Kingdom Of Bahrain
08.2011 - 08.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Administration Receptionist
Farry Kazeeroni Architects & Engineers Consultants
Kingdom Of Bahrain
11.2010 - 08.2011
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Customer Service Representative
LBC Imaging Incorporation
Manila, Philippines
07.2007 - 10.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Graphic Design Artist
LBC Imaging Incorporation
Manila, Philippines
08.2005 - 07.2007
- Provided creative direction on marketing projects, ensuring all designs were consistent across multiple platforms.
- Optimized existing print collateral layouts for faster turnaround times and reduced production costs.
- Developed eye-catching promotional materials, leading to increased product awareness and sales growth.
Education
MBA - Master of Business Administration
University Canada West
Vancouver, BC09.2025
Skills
- Customer Service
- Organizational Leadership
- Office Administration
- Team Collaboration
- Decision-Making
- Goal Setting
- Administrative Management
- Resourceful and Analytical
- Human Resources Management
- Technical Support
Languages
English
Full Professional
Timeline
Head of Administration
Al Matrook Investment And Developtment W.L.L.
06.2017 - 09.2023
Administrative Assistant
Al Matrook Investment And Developtment W.L.L.
09.2012 - 06.2017
Administrative Assistant
Al Mahmeed /Highstyle Construction WLL
08.2011 - 08.2012
Administration Receptionist
Farry Kazeeroni Architects & Engineers Consultants
11.2010 - 08.2011
Customer Service Representative
LBC Imaging Incorporation
07.2007 - 10.2010
Graphic Design Artist
LBC Imaging Incorporation
08.2005 - 07.2007
MBA - Master of Business Administration
University Canada West