Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Roy

Magog,QC

Summary

Talented barista, cook and manager with great experience with establishing fuctionnal and high productivity work enviromment. Successfull at managing multiple priorities and maximizing customer satisfaction. Natural leader with strong communication and conflict resolution abilities. Enthusiastic about working with high performance teams. Reliable, dedicated and hardworking professionel. Skilled in working under pressure and adapting to new situations. Organized and dependable, successful at reaching goal with positive attitude. Bilingual

Overview

28
28
years of professional experience

Work History

Assistant Manager at Mad Radish

Mad Radish
02.2023 - 07.2024
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • making shift planners weekly and ensuring employees great working skills
  • Established team priorities, maintained schedules and monitored performance..
  • plan and organize catering for 200 plus people
  • Plan and organize catering for up to 20 different addresses
  • monitoring food levels by calculating food prep for next day
  • putting in biweekly orders and maintaining stock levels

Supervisor, Cook, Barista

Raw Spa Cafe
03.2021 - 01.2023
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • coordinate and train food and beverage to staff
  • work area complies with high standers of cleanliness
  • great solving problem abilities,communicate effectively with customers
  • maintain and ensure that customers are served in a professional manner
  • food certificate for high quality control
  • monitoring staff performance and resolving any grievances

Cook Shift Leader

Pain d'Alain
04.2001 - 04.2004
  • Person team producing more than 500 meals daily
  • Food preparation and observation of food quality and appearance
  • Assuring cleanliness of production areas
  • Proper food storage
  • Collaborated with staff members to create new meal ideas

Massage Therapist

Studio 157
06.2000 - 03.2001
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments
  • Maintained client treatment records and designed long-term care programs for return customers
  • Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions
  • Prepared blends of plant-based oils to aid in massage through direct warming and aromatherapy

Coffee Shop Worker

Cafe supreme
10.1999 - 06.2000
  • Located in a government building, serving around 80 clients during rushes.
  • Organization, high performance and efficiency.
  • Serving breakfast, lunch, cakes in evenings and specialized coffes and teas through out the day.
  • Establishing pace and maximizing productivity during days and during evenings.
  • Hard working, fun, and professional. Great team work.

Coffee Shop Worker

Café internet
04.1999 - 09.1999
  • Managing 5 stations
  • Barista, cash andelling, monitored coffee levels at coffee brewers station , dishwasher
  • Created wide variety of hot and cold beverages with constant customer satisfaction scores
  • Trained new employees sharing knowledge and expertise of coffees and teas
  • Operated espresso machine and commercial coffee brewers to create beverages

Painter Helper

Alberta Painter
09.1998 - 03.1999
  • Painted 15 condos on new construction site
  • Completed finish coats on low-visibility surfaces
  • Cleaned brushes, rollers and equipment prior to use
  • Working on finish coats and final results

Health Consultant

Boite a grain
04.1997 - 04.1998
  • Treated acute and chronic illnesses with supplements, medicines and lifestyle adjustments
  • Administered, dispensed or prescribed natural medicines such as food or botanical extracts, herbs and amino acids
  • Consulted with other health professionals to provide optimal patient care, referring patients to traditional health care professionals as necessary
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Conducted research, gathered information from multiple sources and presented results

Coffee Shop Worker

La brulerie
09.1996 - 03.1997
  • High coffee knowledge
  • Preparing eye catching , creative coffee art to please customers
  • Made and served specific cafe beverages with focus on speed quality and consistency
  • Sanitized equipement and wiped down counters to prevent spread of germs
  • Elevated customer loyalty by using strong communication abilities
  • Improved sales by creating personalized beverages upon requests

Education

Associate of Arts - Food, Nutrition, And Health

Nutrition And Cooking Classe
Hull, QC

Associate of Arts - Homeopathy Introduction

Shcool of Homeopathy
Hull, QC
04.2004

Professional Course - Orthotherapy

Académie Des Orthothérapeute
06.2002

DEC - Science And Administration

Cegep De L'Outaouais
05.1997

Skills

  • Cook shift leader
  • Proper food storage
  • Food spoilage prevention
  • Food plating and presentation
  • Food preparation and safety
  • Coffee Shop Worker
  • Cash Handling
  • Espresso Machine Operation and Maintenance
  • Customer Service
  • Coffee and Tea Preparation
  • Supply Ordering
  • Health Consultant
  • Research abilities
  • Upselling skills
  • Customer support
  • Health education classes
  • Extra Skills
  • Calm Under Pressure
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Excellent Communication
  • Patient and productive

Timeline

Assistant Manager at Mad Radish

Mad Radish
02.2023 - 07.2024

Supervisor, Cook, Barista

Raw Spa Cafe
03.2021 - 01.2023

Cook Shift Leader

Pain d'Alain
04.2001 - 04.2004

Massage Therapist

Studio 157
06.2000 - 03.2001

Coffee Shop Worker

Cafe supreme
10.1999 - 06.2000

Coffee Shop Worker

Café internet
04.1999 - 09.1999

Painter Helper

Alberta Painter
09.1998 - 03.1999

Health Consultant

Boite a grain
04.1997 - 04.1998

Coffee Shop Worker

La brulerie
09.1996 - 03.1997

Associate of Arts - Food, Nutrition, And Health

Nutrition And Cooking Classe

Associate of Arts - Homeopathy Introduction

Shcool of Homeopathy

Professional Course - Orthotherapy

Académie Des Orthothérapeute

DEC - Science And Administration

Cegep De L'Outaouais

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Melanie Roy