Melanie Rosa
Woodland Hills
Summary
Organized and dependable teammate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Server
The Variel Woodland Hills Senior Living
03.2025 - 09.2025
- Delivered exceptional customer service in high-volume environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
- Patient taking orders with members with dementia.
- Remember members with food allergies.
Front Desk Receptionist
Equinox
03.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Upsell members on personal training and private pilates secessions.
Server
Cabo Wabo Cantina
06.2016 - 01.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Cambridge Rindge And Latin High School
06-2010
Skills
- Customer service
- POS Systems
- Attention to detail
- Time management
- Cash handling
- Telephone etiquette
- Guest relations
- Excellent communication
- Critical thinking
- Multitasking Abilities
- Dependable and responsible
- Strong work ethic
Timeline
Server
The Variel Woodland Hills Senior Living
03.2025 - 09.2025
Front Desk Receptionist
Equinox
03.2021 - Current
Server
Cabo Wabo Cantina
06.2016 - 01.2020
High School Diploma -
Cambridge Rindge And Latin High School
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