Melanie Rivera
Los Angeles
Summary
Professional with extensive experience in retail operations and customer-facing environments, supported by an academic background in biology and healthcare administration. Experienced in supporting day to day operations through workflow coordination, task prioritization, and execution in fast paced settings.
Overview
7
7
years of professional experience
Work History
Service Desk Lead
The Home Depot
Inglewood, CA
12.2022 - Current
- Using company software to monitor, correct, and enhance online customer orders.
- Working alongside contractors making renovations or projects often under tight deadlines, by ensuring all material is delivered accurately and on time.
- Provide solutions for associates and customers to ensure both parties have the tools, information, and support needed to complete the job successfully.
- Proactively re-attempt any delayed orders to promote a smoother reliable workflow.
Brand Associate
Old Navy
Inglewood, CA
03.2020 - 12.2022
- Assisted in visual merchandising setup and collaborated with managers to meet seasonal and promotional floor changes.
- Multitasked during peak hours while ensuring a welcoming in-store experience.
- Maintained a clean, organized, and visually appealing sales floor.
Operations Jr. Associate
Green Dot Public Schools
Los Angeles, CA
07.2019 - 03.2020
- Reached & compiled data for half of the Green Dot California's Public Schools.
- Designed a One-pager for student recruitment purposes.
- Compiled existing data on student demographics to see how to best support underserved areas.
- Participated in community outreach by canvassing neighborhoods to inform families about local school options to increase enrollment.
Education
Bachelor of Science - Biology
California State University, Channel Islands
Camarillo, CA05-2025
Master of Health Science -
California State University, Channel Islands
Camarillo, CA05-2027
Skills
- Leadership and goal driven mindset
- Detail oriented consistently ensuring accuracy in data collection, customer service, and project planning to ensure tasks are completed with efficacy
- Adaptable in high volume and high stress environments Proactive in maintaining a positive attitude
- English and Spanish speaker
- Experienced in fieldwork with research and data analysis in biological sciences, statistical analysis, and academic presentation of findings
- Strong communication and teamwork skills, while presenting clear ideas in both academic and workplace settings
Timeline
Service Desk Lead
The Home Depot
12.2022 - Current
Brand Associate
Old Navy
03.2020 - 12.2022
Operations Jr. Associate
Green Dot Public Schools
07.2019 - 03.2020
Bachelor of Science - Biology
California State University, Channel Islands
Master of Health Science -
California State University, Channel Islands
RESEARCH EXPERIENCE
Undergraduate Research Student
Camarillo, CA - 06/ 2022 – 08/2024
- Gained hands-on experience with plant defense ecology, experiment design, and field work.
- Conducted NSF-funded research on studying the impact of herbivory on Monarch butterflies.
- Participated in a field study analyzing plant-insect interaction with herbivory on Milkweed plants with three different treatments.
- During treatments, plant growth, crown area, aphid presence, along with flowering time were measured.
- Made a study poster shown at CSUCI.