Melanie Reyes

• Conduct psychosocial assessments, develop discharge plans, and connect clients to community resources.
• Collaborate with an interdisciplinary team to support patients on 5150/5250 holds in inpatient units.
• Facilitate support and psychoeducation groups focused on coping skills, communication, and wellness.
• Apply trauma-informed and culturally responsive practices during patient interactions and care planning.

• Provide direct patient care including bathing, feeding, mobility assistance, and vital sign monitoring.
• Support residents with daily living activities while maintaining dignity and comfort.
• Collaborate with nurses and rehabilitation staff to promote recovery and prevent complications.
• Monitor patient behavior and report physical or emotional changes to nursing staff.

• Engaged with at-risk youth using culturally sensitive and empathetic communication.

• Helped reduce truancy by supporting preventative programs and positive youth development.

• Built trust with youth and families, guiding them toward healthy behavioral choices.

• Provide security support in the triage area, monitoring patient check-in and ensuring proper identification and documentation.

•Collaborate with medical staff to manage patient flow and maintain a safe, organized environment.

•De-escalate potentially volatile situations to prevent disruptions and ensure patient and staff safety.

• Assist during medical emergencies, offering support to staff while ensuring compliance with hospital safety protocols.

• Monitor hospital entrances and triage area to prevent unauthorized access and ensure adherence to safety regulations.

• Create social media and email campaigns to promote SBDC events and share small business resources with diverse entrepreneurs.
• Design visually appealing and culturally sensitive collateral to market SBDC programs to underserved populations.
• Conduct market research and leverage social media to extend SBDC outreach to multicultural and marginalized entrepreneurs.

• Provided exceptional front office customer service as the clerical assistant at Select Dental, a busy San Leandro, CA dental office serving over 30 patients daily. Warmly welcomed patients, booked appointments, took temperatures, and asked COVID-19 screening questions. Efficiently notified dental staff of patient arrivals.
• Maintained well-stocked supplies and smoothly ran operations for the busy 30+ patient per day dental office. Ordered dental materials and handled clerical tasks to ensure continuous availability of resources needed for uninterrupted patient care.

• Provided exceptional customer service to a diverse clientele; greeted customers warmly, actively listened to needs, calmly resolved concerns, and offered personalized product recommendations.
• Maintained optimal sales floor presentation by continuously monitoring, facing, and tidying merchandise displays. Reorganized items to ensure orderly product placement.

• Provided exceptional customer service at busy 40+ clients per day Salon One, greeting clients, confirming appointments, tendering payments, scheduling, fielding phone calls, and calmly handling difficult customers.
• Maintained an organized reception area and updated client records, schedules, and appointments using computer systems. Answered phones promptly and routed calls to appropriate staff members.

• Provided friendly and efficient customer service at fast-paced In N Out Burger; took orders accurately, handled cashier duties, and ensured orders were prepared correctly.
• Collaborated well with the team to keep the restaurant clean and running smoothly. Greeted customers warmly, solved problems quickly, and supported staff through busy shifts.