Certificates in the multiple areas
Hi, I’m
Melanie Ramos
Toronto,ON
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Summary
Goal-oriented, driven and motivated individual with administrative skills Knowledgeable Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
Work History
High Park Zoo
VOLUNTEER
04.2013 - 04.2013
Job overview
- Manage and maintained the Lama animal pens through feeding and nurturing the animals, ensuring proper health and nutrition was implemented
- Observe and guiding children to interact with the different animals brought from the zoo
- Conduct in person surveys to people that pass by the zoo, to know their experience.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
For High School Subject
Library Assistant
02.2013 - 03.2013
Job overview
- Maintained awell-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Placed books on proper shelves when returned to circulation.
- Monitored library environments to maintain safe, hazard-free settings.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Collected and processed fines on overdue library materials.
- Created welcoming and comfortable space by keeping library clean and organized.
- Checked out and checked in materials to support patron circulation needs.
- Utilized computer databases to locate library materials.
- Organized circulation desk with over 10 books and periodicals to be checked out.
City Hall Peniche
Internship Student
01.2011 - 06.2011
Job overview
- Provide Support to different Departments, by inputting information in the computer, improving customer service satisfaction
- Organizing and filling documents of employee's personal information, salary, among others for specific purposes of Human Resources and Accounting
- Received incoming client inquiries and provide accurate information regarding costumer improving the work within departments
- Navigated through multiple data entry systems and other relevant applications, tools and resources while speaking with costumers.
- Sorted, organized, and maintained files.
- Gained exposure to various facets of the industry through job rotation opportunities that provided well-rounded experience within the internship program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Utilized problem-solving skills to overcome obstacles encountered during projects while maintaining professionalism under pressure.
Education
Stratford Career InstituteToronto, ON
Certificate from Pharmacy Assistant
05.2022
Stratford Career InstituteToronto, ON
Certificate from Medical Office Assistant
06.2022
Montessori Teachers CollegeToronto, ON
Certificate from Infant Toddler Assistant
01.2021
Humber CollegeToronto, ON
Certificate from Accessible Media
03.2016
Runnymede Collegiate InstituteToronto
High School Diploma
01.2015
Skills
- Bilingual (Portuguese)
- Computer Skills
- MS Office
- Troubleshooting
- Accounting
- Adobe
- Research
- Social media
- Inventory Management
- Phone Skills
- Order Processing
- Phone Etiquette
- Google Docs
- English
- Microsoft Powerpoint
- Microsoft Windows
- Technology sales
- Toddler Care
- Technology
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Teaching
- Tutoring
- Organizational skills
- QuickBooks
- Human Resources
- Payroll
- Bookkeeping
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Flexible Schedule
- Event Planning
- Data Entry
- Portuguese and English expertise
- Recordkeeping and Confidentiality
- Documentation And Reporting
- Administrative Support
- Empathy and patience
- Strong Organization
- Data entry proficiency
- Customer Service
- Detail Oriented
- Phone and Email Etiquette
- Microsoft Office
- Telephone reception
- Itinerary Planning
- Reservation software
- Payment Processing
- Friendly, Positive Attitude
- Dependable and Responsible
- Calm Under Pressure
- Problem-Solving
Languages
English
Full Professional
Portuguese
Native or Bilingual
Assessments
- Customer focus & orientation, Familiar, 02/01/22
- Verbal communication, Proficient, 02/01/22
- Outside sales, Proficient, 02/01/22
- Working with MS Word documents, Proficient, 02/01/22
- Call center customer service, Proficient, 02/01/22
- Retail customer service, Proficient, 03/01/22
- Basic computer skills, Proficient, 03/01/22
- Written communication, Proficient, 02/01/22
- Scheduling, Proficient, 02/01/22
- Sales skills, Familiar, 02/01/22
- Inside sales, Proficient, 02/01/22
- Social media, Proficient, 03/01/22
- Customer service, Proficient, 02/01/22
Hobies
I love to learn new things, can it be cultural, historical, music, and special people. I love to know new people even though im shy. Because this allows me to adapt to new situations and because its fun to learn new things.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MS Office (Word, Excel, Outlook, Powerpoint)
Word Processing
Presentations
Email Communication
Using Zoom
Google Drive (Docs, Sheets, Slides, Forms)
Mobile Applications (IOS, Android)
Cybersecurity and network managment
Accounting Software ( QuickBooks)
Learning management systems (Blackboard)
Communication and collaboration tools (Zoom, Dropbox)
Spreadsheets (Microsoft Excel, Google Sheets)
Calendar and scheduling tools
Human resources information systems
Timeline
VOLUNTEER
High Park Zoo
04.2013 - 04.2013
Library Assistant
For High School Subject
02.2013 - 03.2013
Internship Student
City Hall Peniche
01.2011 - 06.2011
Stratford Career Institute
Certificate from Pharmacy Assistant
Stratford Career Institute
Certificate from Medical Office Assistant
Montessori Teachers College
Certificate from Infant Toddler Assistant
Humber College
Certificate from Accessible Media
Runnymede Collegiate Institute
High School Diploma
Interests
Travel
Mediation
Gardening
Jigsaw puzzles
Word games
Cooking
Baking
Puzzle building
Board game
Taking online classes
Reading
Sewing
Photography
Logic games
Video games
Creating spreadsheets
Creating websites
Camping
Learning new skills
Music
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsSimilar Profiles
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