Melanie Racek
Maple Ridge,BC
Summary
Organized and detailed oriented professional with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Manager
MEGA Countertops
06.2023 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Created quotes and invoices and made sure due dates are met
- Data entry
Customer Service Representative
Jobber
01.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Office Manager
R.Racek GmbH
09.2013 - 09.2022
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Customer Service Specialist
Woom
01.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Diploma - Nursing Unit Clerk
Stenberg College
Surrey, BC04.2024
Diploma - Social Management
HLW19
Vienna, Austria06.2015
Skills
- Employee Supervision
- Customer Service
- Bookkeeping
- Data Entry
- Report Writing
- Mail Handling
- Workflow Optimization
- Invoicing and Billing
- Office Administration
- Scheduling
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Office Manager
MEGA Countertops
06.2023 - Current
Customer Service Representative
Jobber
01.2023 - 06.2023
Customer Service Specialist
Woom
01.2021 - 02.2022
Office Manager
R.Racek GmbH
09.2013 - 09.2022
Diploma - Nursing Unit Clerk
Stenberg College
Diploma - Social Management
HLW19
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