Summary
Overview
Work History
Education
Skills
Certification
Languages
Software Platforms
Timeline
Generic

Melanie Priemer-Scarth

Vancouver,Canada

Summary

Transformational IT management leader with 12+ years of experience, offering strong performance in leading the development, delivery, and adoption of digital products. An innovative change agent with expertise in leading cross-functional teams and products from ideation to launch and adoption. Passionate about championing value and customer experience with the help of data.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Enterprise Application - Delivery Lead

Mark Anthony Group
02.2023 - Current
  • Responsible for leading the delivery of IT initiatives for all global business units
  • Worked closely with cross-functional teams to drive large-scale IT/technology programs, prioritize, manage, and coordinate the delivery of these initiatives through the full development lifecycle
  • Coordinated with Product Manager(s) to implement and build critical initiatives, supported project builds from start to finish, performed budgetary governance, documented a well-defined project management delivery plan, and championed ongoing process improvement initiatives
  • Prepared communication plans, progress reports, and dashboards for collaborators and project sponsors in a timely manner, built trusting relationships with program partners and business units, and led Committee meetings with Stakeholders and Sponsors
  • Used tools to develop metrics to measure program performance and trends, conducted retrospectives to identify recommendations for continuous improvement, and assisted in the coaching and development of team members
  • Overhauled incidents and problem tickets, reducing incidents for over 90 days by 40% and all incidents by 30 days by 30% due to restructuring of the team and root cause analysis.
  • Worked flexible hours across night, weekend and holiday shifts.

Platform /Client Eng. Product Manager

Match Group - PlentyofFish Media
06.2021 - 11.2022
  • Focused on maximizing business performance by optimizing for growth and scalability across international markets
  • Developed and maintained project plans, project scope, project schedules, change request process, and other project-related documentation
  • Improved project health transparency through published schedules, regular status reporting, and current budget and forecasts
  • Routinely met stakeholders' expectations by driving value-oriented feature requests.
  • Maintained positive vendor relations to build strong partnerships.

Manager, Customer Success

Match Group Inc
02.2020 - 05.2021
  • Managed a team of 14 in-house and 2 offshore vendors
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Stewarded the Customer onboarding and continued development by conducting regular one-on-ones and team meetings
  • Introduced and developed OMNI Channel approach.
  • Developed the PlentyofFish HelpCenter which led to an increasing review rate of 6% (and growing)
  • Formed strategic partnerships and connected with potential clients to drive business development (CRM).
  • Evaluated company documentation to verify alignment with regulatory requirements globally.
  • Recruited and hired qualified candidates to fill open positions
  • Defined and implemented staff compensation and incentive programs, motivating the team to achieve targets
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Supervisor, Customer Success

Match Group - PlentyoffFsh Media
01.2019 - 01.2020
  • Saved CAD 50,000 per year by building a product vision for an online training program as part of a transition to an offshore call center
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service
  • Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.

Quality Assurance Analyst

PlentyofFish Media
01.2018 - 12.2018
  • Analyzed application requirements and developed test cases and executed test scripts on mobile, Desktop, IOS, and Android.

Education

Advanced Diploma - Business Administration,Mgmt. And Operations

DVPI
03.2013

Bachelor of Arts - Operational Economics

University Stuttgart
09.2007

Skills

  • Product Plans, Product Roadmaps, and Positioning
  • Product Release Definition, Go-to-Market Plans, and Launch
  • Quality assurance and control
  • Research, Metrics, Data Analytics, Trends and Insights
  • Budget Management, Cost Control, and Resource Allocation
  • Coaching, Mentoring and Team Building

Certification

  • Scrum Master Certification, CSM, 2023
  • Technical Writing Certificate, BCIT, 2020
  • Mental Health First Aid Certificate, The Kettle Society, 2019
  • Business Analyst Certificate, SFU, 2018

Languages

English
Native or Bilingual
German
Native or Bilingual

Software Platforms

  • Atlassian (JIRA, Confluence)
  • App Insights
  • Monday.com
  • Zendesk
  • ServiceNow
  • Salesforce
  • Microsoft Office
  • Google Suite
  • CRM ( Braze, Affogata, Hootsuite)

Timeline

Enterprise Application - Delivery Lead

Mark Anthony Group
02.2023 - Current

Platform /Client Eng. Product Manager

Match Group - PlentyofFish Media
06.2021 - 11.2022

Manager, Customer Success

Match Group Inc
02.2020 - 05.2021

Supervisor, Customer Success

Match Group - PlentyoffFsh Media
01.2019 - 01.2020

Quality Assurance Analyst

PlentyofFish Media
01.2018 - 12.2018

Advanced Diploma - Business Administration,Mgmt. And Operations

DVPI

Bachelor of Arts - Operational Economics

University Stuttgart

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Melanie Priemer-Scarth