Melanie Polding
Langenburg,SK
Summary
Dynamic professional with a track record of leading and training in supervision, or management rolls through my years of working. I pride myself in my ability to adapt and learn, and am always looking to learn more, and grow.
Overview
2025
2025
years of professional experience
Work History
Cashier Supervisor
Russell Inn
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
Direct Support Professional
Langenburg and District Activity Centre
04.2022 - Current
- Maintained clean, safe, and well-organized environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Cashier Supervisor
Langenburg Esso
10.2021 - 08.2022
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Bartender
Bucks Co Tavern
02.2018 - 08.2019
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Server/ Bartender
Iron Grill Steakhouse
03.2016 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Produce Manager
Coop Foods
12.2013 - 03.2016
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Coached and mentored new team members.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
Salesperson
Sherwood Nissan
05.2011 - 05.2013
- Developed relationships with clients for increased loyalty and repeat business.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Highschool -
Major Pratt
Russell, MB06.2007
Skills
- Time management
- First aid and safety
- Behavior redirection
- Compassionate caregiving
- Decision-making
- Relationship building
- Social skills
- Crisis management
- Teamwork
- Problem-solving
- Multitasking and organization
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Conflict resolution
- Fast learner
- Critical thinking
Languages
English
Timeline
Direct Support Professional
Langenburg and District Activity Centre
04.2022 - Current
Cashier Supervisor
Langenburg Esso
10.2021 - 08.2022
Bartender
Bucks Co Tavern
02.2018 - 08.2019
Server/ Bartender
Iron Grill Steakhouse
03.2016 - 03.2018
Produce Manager
Coop Foods
12.2013 - 03.2016
Salesperson
Sherwood Nissan
05.2011 - 05.2013
Cashier Supervisor
Russell Inn
Highschool -
Major Pratt
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