Melanie Phillips
Chino Hills
Summary
Dynamic Foster Care III, Case Manager III, Housing Case Manager III with extensive Supervisor experience with expertise at Families First-Family Support, specializing in crisis intervention and community outreach. Compassionate, professional Foster Care Case Manager with experience in coordinating services for at-risk children and families. Strengths include conducting comprehensive assessments, developing personalized care plans, and advocating for children's rights. Demonstrated ability to build trust-based relationships with families and multidisciplinary teams resulting in improved outcomes for children in foster care system.
Overview
7
7
years of professional experience
Work History
Foster Care Case Manager III
Families First-Family Support
02.2025 - Current
- Handled administrative procedures to meet objectives set by boards of directors or senior management
- Provided guidance to foster care staff in the assessment of potential foster homes
- Conducted assessments of foster homes and children under care
- Spoke to community groups to explain and interpret purposes, programs, and policies
- Established and maintained relationships to meet community needs and avoid service duplication
- Recruited, interviewed, and hired volunteers and staff
- Represented organizations in relations with governmental and media institutions
- Assessed family dynamics and developed individualized plans to meet the needs of each child placed in a foster home
- Organized regular meetings between social workers, attorneys, caseworkers, therapists, and other professionals associated with Foster Care cases
- Attended conferences and seminars aimed at increasing knowledge about best practices in the field of Foster Care
- Provided hands-on and proactive leadership to community services staff
- Developed relationships with community organizations that provide additional resources for families involved in the program
- Facilitated communication between Foster Care parents and guardians and relevant parties such as school personnel or healthcare providers
- Collaborated with local law enforcement agencies on investigations related to criminal activity involving Foster Care participants
- Directed activities of professional and technical staff members and volunteers
- Conducted home visits to assess the safety, health, and wellbeing of children in the program
- Coordinated services among multiple agencies involved in providing support to families in need of foster care services
- Researched and analyzed community needs to determine program directions and goals
- Consulted with staff on resolution of complex service issues
Case Manager III/ House Manager III
Helping Hands Home For Families
04.2018 - Current
- Collaborated with medical professionals to coordinate treatment plans for clients
- Identified barriers to client success and developed strategies to overcome them
- Prepared and maintained budgets, personnel records or training manuals
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints
- Participated in professional development activities related to case management best practices
- Consulted with staff on resolution of complex service issues
- Advocated on behalf of clients to secure necessary services and support
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance
- Coordinated support services and optimized communication between healthcare workers and patients
- Advised staff members on effective strategies for working with challenging client behaviors
- Represented organizations in relations with governmental and media institutions
- Educated clients about mental health conditions, medications and self-care techniques
- Provided crisis intervention support for clients in emergency situations
- Acted as consultant to community programs by interpreting regulations and policies
- Monitored client progress through regular follow-up contacts
- Conducted home visits to assess living conditions and support needs
- Determined organizational policies regarding program eligibility, requirements and benefits
- Established and maintained relationships to meet community needs and avoid service duplication
- Utilized case management software and databases for efficient information tracking
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met
- Prepared and presented case reports and summaries to stakeholders and management
- Transitioned clients to different providers based on progress or needs
- Provided hands-on and proactive leadership to community services staff
- Maintained accurate case records and documentation according to agency guidelines
- Developed and maintained relationships with community resources and service providers
- Implemented and evaluated staff, volunteer or training programs
- Spoke to community groups to explain and interpret purposes, programs, and policies
- Provided referrals to appropriate medical, mental health, and social services
Education
Master of Science - Psychology
University Of Phoenix
Phoenix, AZ07.2022
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ05.2020
Skills
- Case management
- Assessment techniques
- Regulatory compliance
- Crisis intervention
- Community outreach
- Individualized planning
- Professional boundaries
- Case service plans
- Family support
- Administrative management
- Family reunification
- Fundraising
- Social services
- Case assessment
- Community development
- Individualized service planning
- Conflict resolution
- Data analysis
Timeline
Foster Care Case Manager III
Families First-Family Support
02.2025 - Current
Case Manager III/ House Manager III
Helping Hands Home For Families
04.2018 - Current
Master of Science - Psychology
University Of Phoenix
Bachelor of Science - Psychology
University of Phoenix
Similar Profiles
Ann DonlanAnn Donlan
Human Resources Manager at Support For Early Learning & Families (SELF)Human Resources Manager at Support For Early Learning & Families (SELF)
David FrinziDavid Frinzi
Childcare Director at Support for Early Learning and Families (SELF)Childcare Director at Support for Early Learning and Families (SELF)
AMANDA HARZIAMANDA HARZI
Intake Worker/Counsellor at SAFE (Support and Aid to Families Electronically)Intake Worker/Counsellor at SAFE (Support and Aid to Families Electronically)
RICK GARCIARICK GARCIA
General Manager at OnTracGeneral Manager at OnTrac
Sheila Therese AmisolaSheila Therese Amisola
Dentist at Pomona Dental PracticeDentist at Pomona Dental Practice